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Home > All Providers Reviews > Panterra Networks

PanTerra Networks Reviews

PanTerra Networks provides much more than just a VoIP service: they present business consumers with cloud-based business communication services that reduce costs and increase global reach. They offer a comprehensive 100% cloud-based business class solution that helps increase mobility and productivity across teams. 

Users Average Rating

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Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

A leader in the cloud market, PanTerra Networks is a service provider that offers enterprise businesses cloud-based, fully managed IT services to aid in boosting collaboration, mobility, and productivity in the workplace. PanTerra Networks prides itself in making it easy to find a solution that meets your company size, industry, or communication desire, all of which can be tailored to your specific business needs.

Unified Communications

PanTerra Networks' standout product, Streams, is a unified communications (UC) product that is an "All-In-One Call, Text, Conference, Fax, Web Meeting Cloud Solution" for businesses seeking to unify all of their communication channels under one solution. Beyond the money and time savings that come with UC solutions, Streams stands out in the market because it features an intelligent cloud PBX, a full Call Center, mobile support for extra mobility, Smartbox (a secure file sync & share option), seamless integration built on industry standards, and more to help make connecting and collaborating easy.

Real-Time Information

Due to the nature of the cloud, access to real-time analytics and business intelligence makes monitoring and keeping a network healthy easier than ever. PanTerra Networks takes this to the next level through Streams by allowing users to set up over 100 Key Performance Indicators (KPIs) or Service Level Agreements (SLA). It also allows you to monitor anything in your company, from individual agents to queue wait times and more. Furthermore, the analytics and monitoring systems can alert you via notifications on IM, email, or SMS to let you know if metrics are exceeded anywhere in your network.

Write your own review

A Fantastic Product

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5
Average: 5 (1 vote)
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After searching for on demand call center technology for over a year, it is great to finally find a product like Worksmart that provides great technology and features, and great support for an outstanding price. Small and large businesses can benefit from all the features and it is very cost effective. We are a recent startup business. Searching for a solution to accommodate our needs was time consuming and stressful. Since we will provide telephone support to several companies, it was important for us to find an on-demand telephone solution that would support our needs now and in the future. Worksmart is our answer. The support team has worked with us and answered our questions to get us up and running. The integration with Salesforce is just what we needed to help our business get to the next level.

Yes

Worksmart Works!

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4.65
Average: 4.7 (1 vote)
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Average: 4.7 (1 vote)

We have been using Worksmart for our telephone-sales oriented business since August 2006. We had some early service outage problems in September, but Pandora networks upgraded their infrastructure soon after and the system has been very reliable since then. We also had some call quality problems that turned out to be related to the firmware installed on our initial IP Phones. Since Pandora replaced those for us (free/shipped overnight) everthing is working great. The Worksmart support staff is very responsive! I highly recommend this system for any small business that requires a sophisticated phone system at a very low monthly cost.

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4
Average: 4 (1 vote)
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The worksmart is one of the leading Voip Application.

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PanTerra Networks

Santa Clara , California
United States
2002Year Founded
95%Recommend
23User Reviews
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Overall Rating

4.715
4.48
97%
99%
93%
93%
89%

Service Locations

  • United States
VoIP app

The Skinny

Known as the CloudUC, PanTerra Networks delivers real-time collaboration tools and business analytics all in one place. This is the center of the company's success because it brings all services and solutions together.  In fact, PanTerra Networks developed their own unified cloud IT Saas technology to deliver quick solutions that meet their customer's needs. Their unified communication solution does it all: customers get all communications needs centralized into one easy-to-use cloud based system. This includes instant message, text, voice, conference calling, email, calendaring, and even video and web meeting. Everything can be accessed through a user-friendly Unified Command Center. Their cloud service also enhances mobility, easily integrates, and integrates all services for ease of use. They have the right solution for you regardless of whether you are a small business or an enterprise, and strive to make the transition over to the cloud as seamless as possible for your company. Plus, all of PanTerra Network's solutions support growth and flexibility, ensuring that customers have everything they need to succeed.

the rub

The Rub

If your business needs a communication service that is all-inclusive, PanTerra Networks provides a great solution. Their tools and solutions both provide and encourage collaboration and communication among employees. With mobile capabilities, secure instant message, integrated softphone, digital fax support, and more, their plans make sure that your business is covered in every aspect. 

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Bottom Line

PanTerra Networks provides communication solutions to all business types: small businesses, mid-market businesses, and enterprises. When it comes to their business VoIP options, PanTerra Networks offers four different plan options: Business Voice Basic, Business Voice, Professional, and Enterprise. Depending on your businesses needs will determine which plan is right for you. Businesses just introducing VoIP into their company will likely choose the Business Voice Basic plan. Smaller businesses might opt for the Business Voice choice, which includes a cloud PBX, unlimited calls, unlimited voicemail, unlimited conference calls, and more. If your business requires more, you might choose the Professional plan, which brings with it all features and choices from the Business Voice plan plus digital fax support, a SalesForce plugin, contact import, and more. And if that doesn't meet your needs, then the Enterprise plan will certainly deliver.

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Awards

PanTerra Networks has received the following awards:

  • Gold Medal Voice over IP and Unified Communications for Unified Business Analytics 2015
  • TMCnet Company to Watch in 2015
  • Cloud Computing Product of the Year Award 2014
  • Best in Biz Award in Enterprise Service of the Year Category 2014
  • TMC's Cloud Computing Storage Excellence Award 2014
  • Internet Telephony Channel Program Excellence Award in Unified Communications 2014
  • TMC Unified Excellence Award 2013
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Our Two Cents

If your business needs a communication service that is all-inclusive, PanTerra Networks provides a great solution. Their tools and solutions both provide and encourage collaboration and communication among employees. With mobile capabilities, secure instant message, integrated softphone, digital fax support, and more, their plans make sure that your business is covered in every aspect. 

Plan Info
Plan Name Business Voice
Plan Summary Business Voice come with unlimited business voice calling to the US and Canada, business class voicemail with email delivery, Unified Command Center (UCC) with instant message, IM conferencing, presence, follow-me/find-me, MobileCall, personal conference bridge, Outlook plug-in and More.
Key Features
  • Basic BV
  • Unlimited Calling
  • Mobile UCC
  • Integrated Softphone
Notes Hosted PBX with unlimited business voice calling to the US and Canada, business class voicemail with email delivery, Unified Command Center (UCC) with instant message, IM conferencing, presence, follow-me/find-me, MobileCall, personal conference bridge, Outlook plug-in. Faxing includes over 100 pages. Tollfree Setup Fee ranges from $5-$25. This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $24.95
    Promo Price $14.95
    Price Disclaimer 30 day money 100% back guarantee
    Setup Fees $0.00
    Activation Fees $0 with Term Commitment
    Number Porting Fee $0 with Term Commitment
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $24.95 /mo.
    	
    Toll Free
    Setup $5.00
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages 100
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Professional
    Plan Summary Professional Seat offers advanced Unified Communication features such as MobileMessage, IM conferencing, presence and Digital Fax. Collaboration tools include: audio conferencing, on-net video conferencing, deskshare and more.
    Key Features
    • Unlimited Calling
    • Video Conferencing
    • Deskshare
    • Basic Auto Attendant
    Notes Hosted PBX with unlimited business voice calling to the US and Canada, business class voicemail with email delivery, Unified Command Center (UCC) with instant message, IM conferencing, presence, follow-me/find-me, MobileCall, personal conference bridge, Outlook plug-in and basic 4 level auto attendant. This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $34.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees $0 with Term Commitment
    Number Porting Fee $0 with Term Commitment
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $34.95 /mo.
    	
    Toll Free
    Setup $5.00
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages 100
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Enterprise
    Plan Summary Enterprise Seats allow for On-Net / Off-Net collaboration. Provide access to collaboration tools to users outside of your enterprise. For any company that uses Cloud Storage File Sync & Share, With Off-Net IM, Presence, Video Conference, Deskshare and other key collaboration tools. Let Panterra replace you auxiliary services and bring everything under 1 simple-to-use portal.
    Key Features
    • Unlimited Calls
    • Unlimited Video Calls
    • Real-Time Analytics
    • Integrated Softphone
    Notes Advanced unified communications with unlimited business voice calling to the US and Canada, unified messaging, voicemail, Outlook Plug-in, MobileCall, follow-me/find-me, Unified Command Center (UCC) with instant message, MobileMessage, IM conferencing, presence, and unlimited Digital Fax. Collaboration tools include: unlimited audio and video conferencing, web meeting, deskshare and unlimited auto-attendant. This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $44.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees $0 with Term Commitment
    Number Porting Fee $0 with Term Commitment
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $44.95 /mo.
    	
    Toll Free
    Setup $5.00
    Monthly N/A
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly Included
    Included Pages 100
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge Yes
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now Yes
    Call Monitoring Yes
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging Yes
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing Yes
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones Yes
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper Yes
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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