CommPeak Reviews

Name: CommPeak
Address: Central
Rating: 1.3

CommPeak delivers premium A–Z VoIP termination and SIP trunking for businesses running high-volume international calling. With tier 1 global connectivity, flexible routing, and cost control tools, CommPeak enables organizations to proactively manage voice performance and budgets.

Our VoIP services are backed by 10 strategically placed PoPs and direct routes through leading global carriers, ensuring low latency, high uptime, and stable call performance. Businesses can configure routing, manage caller IDs, and adjust channel capacity on demand to support growing call volumes. Dashboards, SIP error logs, and critical alerts provide visibility into call activity, helping address configuration issues early and prevent broader service disruptions.

Beyond VoIP, CommPeak offers a full communication suite that includes predictive dialing, Cloud PBX, global DID numbers, business SMS and omnichannel messaging, and number validation with LookUp. Together, these solutions extend our infrastructure into every stage of customer communication, giving contact centers and businesses the control to connect securely and expand global reach

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

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Worst service ever

norafatem Aug 30, 2023

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 1 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 1 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1 (1 vote)

This voip service has SO MANY PROBLEMS its the worst the support are the worst in history of the internet and when i ask for refund they keep closing the ticket and my account manager never on they will make your life hard just so you give up and don't get your money back don't use it stay away they are the worst.

Pros nothing

Cons everything

Hidden charges!

asf342teff235 Apr 02, 2019

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 1 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 1 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1 (1 vote)

Signed up with commpeak, got all the way through setup, and wanted to clarify the technical route. Then the agent told me that there was a minimum average call duration for the service (despite them offering per-second billing) and that if I didn't meet the average then my service would be cut off. CUT OFF. She tried to debate with me what that meant, but I run a callcenter, I don't have time to mess around with maybes. Suggest staying away from these dishonest people.

CommPeak Response to
asf342teff235

Apr 02, 2019

We are sorry you feel your experience with CommPeak has been a negative one.

Unfortunately, we can’t always accept a large number of calls with too low ACD. Carriers consider this as low-quality traffic and may end up blocking channels.

If you’d like to discuss further, please provide our support team with more details at [email protected].

Thanks,

CommPeak Team

Pros online tool looked great, seemed easy to use

Cons dishonest. risk that service would be cut off.

Commpeak review

udotja Jul 10, 2017

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 1 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 2 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 2 (1 vote)

We've been with Commpeak for a couple of weeks. Everything worked fine, but suddenly no traffic possible. Commercial issues, pricint went suddenly up and then they just stop your traffice. That is unacceptable. They raised our pricing from 0.009 to 0.3 in one day. We stopped routing through them because this is strange behaviour. So be carefull, they want you to be customer, let you pay your prepaid amount, but then it stops. So, don't upload to much money if you want to use them, use only small amounts. Be aware of sudden price changes and not being able to make any call because of commercial issues. Get a backup connection somewhere else.

CommPeak Response to udotja

Jul 10, 2017

Thank you for taking the time to write us a review. We always welcome any feedback as it helps us improve our services.

We are sorry about the inconvenience caused by our pricing updates. We apply standard terms indicated in the contract to all our customers. In case of any pricing changes, we notify our customers via email.

Please contact our support team at [email protected] if you would like to have a further discussion.

Thanks,

CommPeak Team

Pros Good quality calls Support is fast

Cons Suddenly blocking calls, without notifying. Sudden extreme price changes

CommPeak

Central

Hong Kong

2012Year Founded

3User Reviews

Request a demo

Overall Rating

Sound Quality40%

Reliability40%

Features26%

Customer Service40%

Price20%

Service Locations

Plan Features
API	No
Calling Card	Yes
Colocation	No
E911	No
International A-Z	Yes
Origination	Yes
Portal	Yes
Termination	Yes
Toll Free	Yes

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