Organizations seeking new approaches and solutions to grow their businesses and enhance employee experiences while cutting costs and delivering value to their customers should engage in collaborative...
SRFax vs VoIP Innovations
Compare SRFax vs VoIP Innovations. Find out whether SRFax or VoIP Innovations is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of SRFax and VoIP Innovations and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 3 Reviews
- 6 Reviews
SRFax offers a fast, cost effective and reliable way of sending or receiving faxes via email. Plans start at $6.95 per month for 50 outgoing and 100 incoming faxes. The Small Business Plan for $15.95/month allots 200 outgoing and 500 incoming...
VoIP Innovations is an industry-leading wholesale VoIP provider that offers DID, origination, termination, and E911 services. The company distributes these quality services to carriers, calling card companies, call centers, and resellers around...
Users Average Rating
Recent User Reviews
I have been with eFax and myFax, which by the way are owned by the same company. My usage is very low (10-20 pages per month.) I have been paying $10 a month to myFax for all these years. I probably would have continued with the service, but lately, I started receiving a lot of junk faxes. They refused to do anything about it. Spam reporting option was taken out. Cancelling the service was 30 minutes excruciating process. So, I finally I landed up with SRFAX. I am paying less and I couldn't be more pleased with the interface. There is a price option available for all budgets.
Poor customer service, which is slow to respond and does not know your situation. I don't think they keep track of issues so when you call or email, the next service person doesn't have any idea so you have to explain things over and over again with each different representative.
I have been with VI for 10+ years and in that time they have provided me with excellent service at reasonable rates. Without a doubt the single thing which separates them from the rest is the people. Their staff is amazing, they do not outsource their technical support which is a big plus. They are friendly and always super knowledgeable. If there is a feature you want that does not exist you can recommend it and they actually give those requests serious consideration. I have seen several requests implemented over my years of service with them.
We have worked with a number of SIP providers and VoIP Innovations has been the most knowledgeable and easy to work with group of people that we have encountered. Recently we had a difficult situation that a client created for us by requesting a release of numbers, and then many months later wanting them back. Nick went above and beyond by literally spending hours with upstream carriers on our behalf in order to win-back those numbers. Considering their low cost for DID and Termination, I can hardly see it was worth his time. But what really mattered to Nick was doing the very best job to help me, regardless of what he would make from the service. This is seriously rare. Most vendors weigh what they will get from helping you and then provide you a level of service based upon your business impact to them. VoIP Innovations has my highest recommendation - truly exceptional.