Team collaboration tools have never been more important than today. With the growing need to adapt to mobile solutions, it’s necessary to keep up with the times and be able to work across time zones...
SageVone vs Windstream
Compare SageVone vs Windstream. Find out whether SageVone or Windstream is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of SageVone and Windstream and detailed analysis of the comparison can be found below.
User Ratings & Reviews
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- 5 Reviews
Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television...
- Headquater Country:
- Founder Year: 2006
- Website: windstream.com
- Headquater Country: United States
- Founder Year: 1997
Users Average Rating
Recent User Reviews
I had Sagevone for around a year, and can't say much that is positive.I didn't have trouble with the uptime of the service but the call quality was constantly very , very, very poor, which made the service unusable. The voice quality itself was above average but parts of the conversation were lost, and this problem was constant and never solved.It was like dropping every other word, and it was just in one direction. The people that I talked to could hear me just fine, but I couldn't understand their responses because of this problem of missing every other word of the conversation. All VOIP tests run by them and me showed no problems with the connection over the Internet, with MOIP usually 4 or higher. The technical support seems to revolve around one person, which may be the owner. All of my problems were blamed on my ISP by the support person. After changing adapters, routers, cable modems, and switches several times, no problems were ever fixed. Call quality was the poorest when talking to them. They have a lot of features, a lot more than most, but if the service is always very poor, the features really don't matter.
After six months and two VoIP adapters I have never had reliable service. Calls drop at random times, audio drops out for several seconds, the audio quality is bad and lately, when I get an outside call all I here is a busy signal. When people call me they hear a ring tone but my phones do not ring, or they get a message "All lines are busy." When I contacted the SageVone service people I made appointments to talk with technical experts that were never kept. In six months I have never talked to a technical person. Their service representative was rude and abusive and blamed everyone except himself for the problems. They kept blaming my broadband service even though I sent test data showing that there was no problem on this end (6.5Mb/s isn't enough?!?). They also told me that their service is incomatible with MacOS and Linux systems. Something that they do not advertise. In my opinion, this is not a company to be trusted or patronized.
Windstream refuses to drop contract cancellation penalties (and refuses to respond to efforts to discuss) after we were forced to cancel service due to two years of extremely unreliable internet service to our business. Frequent service failures, over two years of our three-year contract, resulted in many occasions in which our point of sale and other transactions (essentially our entire business operation) came to a halt and our ability to conduct business was often disrupted for a full day or more, costing us significant revenue losses. We extended MANY opportunities and accepted MANY empty promises for stabilized services. After two years of extending gracious patience and suffering revenue losses, we had to pull the plug and secure the stable service of Comcast Business for over a year, now, since we cancelled service with Windstream. Kudos to Comcast Business for delivering very stable service! We have an EXTENSIVE paper trail / record of our efforts to provide grace and opportunity to Windstream to resolve service problems prior to cancelling the contract, and of communications over the past year to provide documentation of Earthlink/Windstream's failure to fulfill their contractual obligations to release us from the contract without penalty due to their persistent failure to provide stable service (multiple extended service outages over very short spans of time). Over the past 12-plus months, Windstream has refused to address that documentation and our complaints other than to offer a reduction of the penalty (why should we pay ANY penalty for cancelling a contract in which Windstream failed to meet its obligations???). Windstream stated that we must provide documentation of the timelines of service failures to justify release from the contract without penalty. We provided that documentation and Windstream has refused to respond. We made a good will counteroffer of roughly 35% of their 50% reduced penalty offer; but received no response to that counteroffer, other than hostile and unprofessional calls from a collection agency to which Windstream then turned over the full original amount ($3600+), rather than responding and countering our settlement offer. For nearly a year, the rude and hostile collection calls continue and Windstream's customer service, customer relations, escalations team, and executives continue to ignore us. I suppose, though, that Windstream's current BANKRUPTCY case and their petition to Bankruptcy Court to extend their Chapter 11 protections into late 2020 occupy too much of their time. Perhaps if they'd taken better care of their customers, they wouldn't be in BANKRUPTCY Court …
I signed a 5 year lease in NYC. I signed a 5 year contract with Windstream. When my lease was up, I moved my offices... and they continued to try and bill me 3 more months (or an early termination fee). Then I remembered why... because it took them close to 3 months in delays to initially get me up and running in the first place!!! So 5 years ago I struggled with no service. 5 years later (now) I’m stuck paying an exorbitant, some would argue ‘draconian’ cancellation fee. And THAT’S not even the worst of it. So I move my office. And try to migrate my office number to my new location and new service provider. That’s right, you guessed it: Windstream was unable to transfer my number for... you guessed it... about 3 months. So for three months, I had to keep apologizing to my clients, and for three months I had to keep using my personal cell phone for my entire office phone communications. I actually believe the only reason I even got my number after 3 months was that I started talking to them about small claims court and threats of lawsuit. I would not recommend this company to my worst enemy. I would not cross the street to piss on them if they were on fire. I’m sorry if that seems rude or blunt, but it’s true. And everyone needs to know this. I hope they burn.