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SageVone vs Voiceral Communications
Compare SageVone vs Voiceral Communications. Find out whether SageVone or Voiceral Communications is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of SageVone and Voiceral Communications and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 0 Reviews
- 5 Reviews
Voiceral Communications no longer has a working website; because of this, we assume it's out of business. Please continue to post reviews about your experiences, though — knowing about old providers will help current customers make better choices...
- Headquater Country:
- Founder Year: 2006
- Headquater Country:
- Founder Year: 2005
Users Average Rating
Recent User Reviews
I had Sagevone for around a year, and can't say much that is positive.I didn't have trouble with the uptime of the service but the call quality was constantly very , very, very poor, which made the service unusable. The voice quality itself was above average but parts of the conversation were lost, and this problem was constant and never solved.It was like dropping every other word, and it was just in one direction. The people that I talked to could hear me just fine, but I couldn't understand their responses because of this problem of missing every other word of the conversation. All VOIP tests run by them and me showed no problems with the connection over the Internet, with MOIP usually 4 or higher. The technical support seems to revolve around one person, which may be the owner. All of my problems were blamed on my ISP by the support person. After changing adapters, routers, cable modems, and switches several times, no problems were ever fixed. Call quality was the poorest when talking to them. They have a lot of features, a lot more than most, but if the service is always very poor, the features really don't matter.
After six months and two VoIP adapters I have never had reliable service. Calls drop at random times, audio drops out for several seconds, the audio quality is bad and lately, when I get an outside call all I here is a busy signal. When people call me they hear a ring tone but my phones do not ring, or they get a message "All lines are busy." When I contacted the SageVone service people I made appointments to talk with technical experts that were never kept. In six months I have never talked to a technical person. Their service representative was rude and abusive and blamed everyone except himself for the problems. They kept blaming my broadband service even though I sent test data showing that there was no problem on this end (6.5Mb/s isn't enough?!?). They also told me that their service is incomatible with MacOS and Linux systems. Something that they do not advertise. In my opinion, this is not a company to be trusted or patronized.
***IF ANYONE HAS ANY EXPERIENCE WITH THIS MAN AND COMPANY AND HAS ANY IDEAS THAT WOULD HELP ME GET MY MONEY BACK, OR AT LEAST A LIVE PERSON ON A PHONE, PLEASE CONTACT ME!!! I REALLY APPRECIATE THE HELP!! ***** MY EMAIL IS: [email protected] HERE IS THE STORY: I was a faithful Voiceral user for years! I referred all my friends and family to this company. I told them that this company was small and personal and had great customer service! Yeah, the phone service and quality was shotty and I had to reboot at least once a day, and half the the person on the other end of the phone couldn't hear me, or said i sounded like I was under water. But I still defended the company. I told everyone, "oh, it's just digital phone, it has its quirks, but you cannot beat the price! And the customer service is great!" So after years of defending this company, I found MAGIC JACK! What a light in the darkness. Sure I had to change my phone number, but $20 cost a year for unlimited calling? You can't beat that. To my amazement the phone quality for Magic Jack is amazing compared to Voiceral.....so we decided to make the full switch. I called to cancel my Voiceral account.....no answer. Left a message, no return call. Left another message....still no response. After many messages left, and no return calls, I thought I would never be able to cancel my phone account with them. FINALLY, I got a call, from the very rude owner, telling me that my phone had already been disconnected way back when got my message! WELL YOU NEVER TOLD ME THAT! Then he tells me that he tried to issue me my refund (as I was on the yearly payment plan and he owes me 1/2 a years money back!!!) but there where problems with my credit card account. So he told me he wasn't aloud to re-issue it or something, so i needed to write him a letter saying that i will not try to claim back charges on my card, and then he will mail me a check for the back balance. BOY AM I STUPID! I was a nice trusting person and emailed him what he wanted because I figured that there are decent people in the world. Now, it has been over 2 months, and I still have no check for the money he promised me. I have EMAILS TO PROVE IT THAT HE SAID HE WOULD SEND ME THE MONEY! YET HE STILL HASN"T GIVEN ME A DIME!!!!! THe last 2 months of my life have been spend calling him every day leaving messages and emails demanding my money back, with no response!!!!! THIS MAN IS A CROOK! DO NOT TRUST THIS COMPANY!!!!! ***IF ANYONE HAS ANY EXPERIENCE WITH THIS MAN AND COMPANY AND HAS ANY IDEAS THAT WOULD HELP ME GET MY MONEY BACK, OR AT LEAST A LIVE PERSON ON A PHONE, PLEASE CONTACT ME!!! I REALLY APPRECIATE THE HELP!! ***** MY EMAIL IS: [email protected]
Dave Convoy, who writes excellent reviews about his own (Voiceral) service, on this site is a liar and a thief. He has stolen my phone number, which I have had for 16 years. My guess is that he just doesn't want to refund any money..paid for a year in advance. He doesn't like to have to send replacement modems when one of his go bad because it will cost him money. He blames every problem with his service on someone else..me (client), other providers (Time Warner), crossed cables (ethernet cable must be plugged in wrong) etc. I have tried to get my phone number ported since the end of November and finally had to get a new number the end of January in order to have working phones from a new provider. Have filed with the FCC and hope to get results but that will take time. DO NOT even think of using this voIP service. You will regret it.