Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...
SageVone vs RingCentral
Compare SageVone vs RingCentral. Find out whether SageVone or RingCentral is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of SageVone and RingCentral and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 0 Reviews
- 138 Reviews
RingCentral delivers top-of-the-line cloud-based phone systems and solutions for businesses. Trusted by more than 300,000 businesses worldwide (including recognized brands such as BMW, Twitter, and Guess) RingCentral is committed to eliminating...
- Headquater Country:
- Founder Year: 2006
- Website: ringcentral.com
- Headquater Country: United States
- Founder Year: 2003
- Basic - $99.99
- RingCentral Enterprise - $44.99
- RingCentral Premium - $34.99
- RingCentral Standard - $24.99
Users Average Rating
Recent User Reviews
I had Sagevone for around a year, and can't say much that is positive.I didn't have trouble with the uptime of the service but the call quality was constantly very , very, very poor, which made the service unusable. The voice quality itself was above average but parts of the conversation were lost, and this problem was constant and never solved.It was like dropping every other word, and it was just in one direction. The people that I talked to could hear me just fine, but I couldn't understand their responses because of this problem of missing every other word of the conversation. All VOIP tests run by them and me showed no problems with the connection over the Internet, with MOIP usually 4 or higher. The technical support seems to revolve around one person, which may be the owner. All of my problems were blamed on my ISP by the support person. After changing adapters, routers, cable modems, and switches several times, no problems were ever fixed. Call quality was the poorest when talking to them. They have a lot of features, a lot more than most, but if the service is always very poor, the features really don't matter.
After six months and two VoIP adapters I have never had reliable service. Calls drop at random times, audio drops out for several seconds, the audio quality is bad and lately, when I get an outside call all I here is a busy signal. When people call me they hear a ring tone but my phones do not ring, or they get a message "All lines are busy." When I contacted the SageVone service people I made appointments to talk with technical experts that were never kept. In six months I have never talked to a technical person. Their service representative was rude and abusive and blamed everyone except himself for the problems. They kept blaming my broadband service even though I sent test data showing that there was no problem on this end (6.5Mb/s isn't enough?!?). They also told me that their service is incomatible with MacOS and Linux systems. Something that they do not advertise. In my opinion, this is not a company to be trusted or patronized.
It has only been two weeks but so far things are excellent. I like that when I receive a voicemail, it is transcribed and sent to my email address. Also, I am an attorney and do not like for everyone to have my cell phone number and be called at all hours of the day and night for free legal advice. RingCentral solves this by having my office telephone number show up when I call from the app. My only complaint was I purchased the least expensive phone they offered because I really don't need all the bells and whistles, and it was too light to stay in the stand when I touched it. Upgraded and am waiting for new one to arrive. I have called support several times and each time I could understand the person who helped me, and they insisted on staying on the phone with me until they had completely walked me through the issue I needed to know how to set up.
I've used RC for four years to serve a medical practice. Everything has gone just fine and according to expectations. I recently needed to replace an on-site PBX at a church (12 stations) and decided RC would be a good option. Six of the 12 stations had to be analog over existing TWP phone wiring - including an elevator phone. There was some problems getting the sales person to understand the application (the five analog stations were really just emergency phones in school classrooms, a kitchen, etc.) and that I didn't need full VoIP features for those stations. Anyway, looking online at the Cisco ATA devices for this application was important - as was asking to speak to an engineer who could answer detailed questions. For example, the RC firmware for the ATAs disables the second phone port - so one ATA per phone is needed. Ordering the equipment through RC simplified things (I did ask them if they could meet Internet pricing for the VVX 150 phones and the ATAs - they came very close). Cutover to the new system was smooth and everything is working as planned. Now, you can probably guess that I worked in this field and knew the right questions to ask, etc. All I'm going to say is that RC delivers a good product but you have to be sure you know your application and can work with (and perhaps through/around) the sales person to get your configurations defined. This is not your parents' telephone system. Price is fair - especially given its reliability and avoidance of on-premise equipment maintenance fees.