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Sep 22, 2023
ViaTalk vs RingLeader
Compare ViaTalk vs RingLeader. Find out whether ViaTalk or RingLeader is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ViaTalk and RingLeader and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 10 Reviews
- 5 Reviews
Overview:
ViaTalk is one of the front runners in residential VoIP service. With its flexibile plans and ease of use, ViaTalk can provide top-notch VoIP service to just about everyone: expert to novice.
ViaTalk’s plans usually start at very low price...
RingLeader is a leader in On-Premise & Cloud Communication for businesses, with deep experience in SIP Trunking, Hosted VoIP, HIPAA compliant faxing, CrowdVoicing, Disaster/Continuity applications, and custom VoIP solutions. RingLeader has...
Provider Info
- Website: viatalk.com
- Headquarters Country: United States
- Founder Year: 2003
- Website: RingLeader.co
- Headquarters Country: USA
- Founder Year: 2017
Plans Available*
- N/A
- Micro Bundle - $7.00
Users Average Rating
Recent User Reviews
We've had Viatalk for more than 10 years and have noticed a degradation in service quality as well as an increase in fees that they say is recovery of taxes, but no other voip provider charges. Even if you choose their 2 year 'special', you still pay $40 in fees and an additional $5 monthly for fees. Rip off city! Plus, they are very difficult to quit.
I had this service for many years but as time passes and society moved away from "home" phone, I decided to discontinued the service sometimes in 2017. To be fair, up to that point Viatalk was decent. Price was affordable, reliability was fair and quality was acceptable. Customer service was slow when I asked to cancel. There was 1-2 weeks of back and forth before I thought I had cancelled the service. Fast forward to September of 2020 and I get the below from Viatalk: "While performing an internal audit it was discovered that your ViaTalk broadband phone account had never been completely terminated as we have not yet received our leased equipment. At this time we ask that our equipment be returned immediately." it took 3+ years for them to contact me asking for a piece of junk (Linksys PAP2 adapter) that's not even worth the cost of postage to send. They kindly offered to take $50 in exchange for me to keep the equipment. This just seems like a desperate move from a dying company trying to scrounge up any penny they could get their hands on to survive.
I heard about RingLeader through a ShoreTelForums.com promotional email. I typically skim and delete these kinds of things but I happened to need new SIP services at a newly acquired sister company. I attended a webinar surrounding their service and offerings and was impressed enough to take it to my boss right away. The demo process went great and we've been live on their services for a few months now. The service is solid and the customer service / tech support team are extremely knowledgeable, responsive and accommodating. Did I mention it's a native SIP solution for ShoreTel?! Really happy with the arrangement and hope for a long and prosperous relationship!
I switched my office to RingLeader, customer service has been excellent, fast resolution to the very small issues that arose while switching to VoIP, and excellent and fast response to any questions I had. I highly recommend RingLeader.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
