Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...
iCore Networks vs Windstream
Compare iCore Networks vs Windstream. Find out whether iCore Networks or Windstream is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iCore Networks and Windstream and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 32 Reviews
- 5 Reviews
iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same...
Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television...
- Headquater Country:
- Founder Year: 2004
- Website: windstream.com
- Headquater Country: United States
- Founder Year: 1997
Users Average Rating
Recent User Reviews
Where do I start - The sales representatives are taught well. They will manipulate you into thinking their product is great and will give you no issues, but that's far from the truth. I heard their sales representative present their product and while all seems to be on the leading edge of technology, it really isn't. The company takes no responsibility for any of their network issues, from outages or no service on your phones. Not only will your phones only work 50% of the time (if that) but when submitting a ticket for support, you have to go through their help desk first and getting a response from someone on their technical side is a never ending cat and mouse chase. That is, if you get someone to reply to you. Outages happen every three or so weeks, sometimes less, causing your phones to go out every so often. So if you like paying for terrible service from tech reps who sound like they hate their jobs and never actually having your phones or circuits work, iCore/Vonage is great for you. Please do yourself a favor and stay far away from this atrocious company.
Customer service completely SUCKS, both technical support and account management in response time and in solving the issues. The quickest I have had a "high priority" ticket fixed is 6 hours, and right now there is one that it has been 3 days and it is still not fixed. And I have had multiple techs working on the same ticket because I call in to get an update and they try and walk me through the same troubleshooting steps the tech before them had be do because they don't manage their ticket system well or the employees are just too lazy to enter in what they already had me try.<br /> The phone system they gave us (Polycom VX500) has had issue after issue rising after 6 months of use. One major issue happened that it was proven it was the phones before 1 year warranty expired, but they procrastinated getting new phone and then after the one year tried to give the excuse they weren't under warranty anymore. Horrid reviews of the phones were found online after this. Our network partially discounts at least once a week for at least 1 employee's workstation, and again they take forever to get it fixed.
Windstream refuses to drop contract cancellation penalties (and refuses to respond to efforts to discuss) after we were forced to cancel service due to two years of extremely unreliable internet service to our business. Frequent service failures, over two years of our three-year contract, resulted in many occasions in which our point of sale and other transactions (essentially our entire business operation) came to a halt and our ability to conduct business was often disrupted for a full day or more, costing us significant revenue losses. We extended MANY opportunities and accepted MANY empty promises for stabilized services. After two years of extending gracious patience and suffering revenue losses, we had to pull the plug and secure the stable service of Comcast Business for over a year, now, since we cancelled service with Windstream. Kudos to Comcast Business for delivering very stable service! We have an EXTENSIVE paper trail / record of our efforts to provide grace and opportunity to Windstream to resolve service problems prior to cancelling the contract, and of communications over the past year to provide documentation of Earthlink/Windstream's failure to fulfill their contractual obligations to release us from the contract without penalty due to their persistent failure to provide stable service (multiple extended service outages over very short spans of time). Over the past 12-plus months, Windstream has refused to address that documentation and our complaints other than to offer a reduction of the penalty (why should we pay ANY penalty for cancelling a contract in which Windstream failed to meet its obligations???). Windstream stated that we must provide documentation of the timelines of service failures to justify release from the contract without penalty. We provided that documentation and Windstream has refused to respond. We made a good will counteroffer of roughly 35% of their 50% reduced penalty offer; but received no response to that counteroffer, other than hostile and unprofessional calls from a collection agency to which Windstream then turned over the full original amount ($3600+), rather than responding and countering our settlement offer. For nearly a year, the rude and hostile collection calls continue and Windstream's customer service, customer relations, escalations team, and executives continue to ignore us. I suppose, though, that Windstream's current BANKRUPTCY case and their petition to Bankruptcy Court to extend their Chapter 11 protections into late 2020 occupy too much of their time. Perhaps if they'd taken better care of their customers, they wouldn't be in BANKRUPTCY Court …
I signed a 5 year lease in NYC. I signed a 5 year contract with Windstream. When my lease was up, I moved my offices... and they continued to try and bill me 3 more months (or an early termination fee). Then I remembered why... because it took them close to 3 months in delays to initially get me up and running in the first place!!! So 5 years ago I struggled with no service. 5 years later (now) I’m stuck paying an exorbitant, some would argue ‘draconian’ cancellation fee. And THAT’S not even the worst of it. So I move my office. And try to migrate my office number to my new location and new service provider. That’s right, you guessed it: Windstream was unable to transfer my number for... you guessed it... about 3 months. So for three months, I had to keep apologizing to my clients, and for three months I had to keep using my personal cell phone for my entire office phone communications. I actually believe the only reason I even got my number after 3 months was that I started talking to them about small claims court and threats of lawsuit. I would not recommend this company to my worst enemy. I would not cross the street to piss on them if they were on fire. I’m sorry if that seems rude or blunt, but it’s true. And everyone needs to know this. I hope they burn.