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Apr 01, 2019
iCore Networks vs Windstream
Compare iCore Networks vs Windstream. Find out whether iCore Networks or Windstream is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iCore Networks and Windstream and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 32 Reviews
- 4 Reviews
Overview:
iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same...
Windstream is one of the industry leaders: a full-service communications service provider for the Midwest, South, and East Coast in the United States. Windstream provides not only VoIP phone service, but also offers Internet and cable television...
Provider Info
- Website:
- Headquater Country:
- Founder Year: 2004
- Website: windstream.com
- Headquater Country: United States
- Founder Year: 1997
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
Where do I start - The sales representatives are taught well. They will manipulate you into thinking their product is great and will give you no issues, but that's far from the truth. I heard their sales representative present their product and while all seems to be on the leading edge of technology, it really isn't. The company takes no responsibility for any of their network issues, from outages or no service on your phones. Not only will your phones only work 50% of the time (if that) but when submitting a ticket for support, you have to go through their help desk first and getting a response from someone on their technical side is a never ending cat and mouse chase. That is, if you get someone to reply to you. Outages happen every three or so weeks, sometimes less, causing your phones to go out every so often. So if you like paying for terrible service from tech reps who sound like they hate their jobs and never actually having your phones or circuits work, iCore/Vonage is great for you. Please do yourself a favor and stay far away from this atrocious company.
Customer service completely SUCKS, both technical support and account management in response time and in solving the issues. The quickest I have had a "high priority" ticket fixed is 6 hours, and right now there is one that it has been 3 days and it is still not fixed. And I have had multiple techs working on the same ticket because I call in to get an update and they try and walk me through the same troubleshooting steps the tech before them had be do because they don't manage their ticket system well or the employees are just too lazy to enter in what they already had me try.<br /> The phone system they gave us (Polycom VX500) has had issue after issue rising after 6 months of use. One major issue happened that it was proven it was the phones before 1 year warranty expired, but they procrastinated getting new phone and then after the one year tried to give the excuse they weren't under warranty anymore. Horrid reviews of the phones were found online after this. Our network partially discounts at least once a week for at least 1 employee's workstation, and again they take forever to get it fixed.
I signed a 5 year lease in NYC. I signed a 5 year contract with Windstream. When my lease was up, I moved my offices... and they continued to try and bill me 3 more months (or an early termination fee). Then I remembered why... because it took them close to 3 months in delays to initially get me up and running in the first place!!! So 5 years ago I struggled with no service. 5 years later (now) I’m stuck paying an exorbitant, some would argue ‘draconian’ cancellation fee. And THAT’S not even the worst of it. So I move my office. And try to migrate my office number to my new location and new service provider. That’s right, you guessed it: Windstream was unable to transfer my number for... you guessed it... about 3 months. So for three months, I had to keep apologizing to my clients, and for three months I had to keep using my personal cell phone for my entire office phone communications. I actually believe the only reason I even got my number after 3 months was that I started talking to them about small claims court and threats of lawsuit. I would not recommend this company to my worst enemy. I would not cross the street to piss on them if they were on fire. I’m sorry if that seems rude or blunt, but it’s true. And everyone needs to know this. I hope they burn.
This is an awful company. No ethical standards at all. They were charging our church $240/month for VOIP phone services for years. We finally switched to Phone.com for $140/year! Not to mention the fact that when I called to disconnect services, they told me there was a 30 day notice, which means they were going to charge us for nearly 2 more months of service despite the fact that the number would already be ported to the new provider and we would no longer be using Windstream. Thieves.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
