Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...
iCore Networks vs Ringio
Compare iCore Networks vs Ringio. Find out whether iCore Networks or Ringio is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iCore Networks and Ringio and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 32 Reviews
- 3 Reviews
iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same...
Ringio is a technology and business communications company that offers a fully customizable virtual PBX call routing solution to customers. Their virtual PBX comes with customer relationship management tools, call queuing, IVR, and more. Ringio...
- Headquater Country:
- Founder Year: 2004
- Website: ring.io
- Headquater Country: United States
- Founder Year: 2009
Users Average Rating
Recent User Reviews
Where do I start - The sales representatives are taught well. They will manipulate you into thinking their product is great and will give you no issues, but that's far from the truth. I heard their sales representative present their product and while all seems to be on the leading edge of technology, it really isn't. The company takes no responsibility for any of their network issues, from outages or no service on your phones. Not only will your phones only work 50% of the time (if that) but when submitting a ticket for support, you have to go through their help desk first and getting a response from someone on their technical side is a never ending cat and mouse chase. That is, if you get someone to reply to you. Outages happen every three or so weeks, sometimes less, causing your phones to go out every so often. So if you like paying for terrible service from tech reps who sound like they hate their jobs and never actually having your phones or circuits work, iCore/Vonage is great for you. Please do yourself a favor and stay far away from this atrocious company.
Customer service completely SUCKS, both technical support and account management in response time and in solving the issues. The quickest I have had a "high priority" ticket fixed is 6 hours, and right now there is one that it has been 3 days and it is still not fixed. And I have had multiple techs working on the same ticket because I call in to get an update and they try and walk me through the same troubleshooting steps the tech before them had be do because they don't manage their ticket system well or the employees are just too lazy to enter in what they already had me try.<br /> The phone system they gave us (Polycom VX500) has had issue after issue rising after 6 months of use. One major issue happened that it was proven it was the phones before 1 year warranty expired, but they procrastinated getting new phone and then after the one year tried to give the excuse they weren't under warranty anymore. Horrid reviews of the phones were found online after this. Our network partially discounts at least once a week for at least 1 employee's workstation, and again they take forever to get it fixed.
I tried to sign up for a test account a 14 trial day Ringio stated my company email wasn't accepted I'm guessing the portal they design is a system domain register. Owner answer the phone claiming my protonmail is encrtpy isn't something they couldn't use base on the app because the security protonmail uses. He was very judgmental he couldn't beleive it wasn't a corporate account I had to explained that my domain is available or maybe try my other company he burst out claim was the owner Samual the CEO and base on his vibes,I won't be a good fit for the company he trying play some psychic abilitlies and crsytal ball method what a crappy way to treat customer in less than 2 minutes saying they screen to see who they are working with and so forth was a waste of 5 minute phone called. He ask me what my company does he is plain old outdated version small shop the so called owner isn't making money he answer the phone. Pass this company up there over 1000 VOIP company know has to put up with bad service and stupid pre judgement. RINGIO is going out of business each time I submit the button for DEMO the technician cliam he was busy such a discrimation and this company soon will have the Biggest lawsuit over discrimination activity.
They are so far behind the mark of the industry that they do not have the normal features you would come to expect from any real VoIP company just don;t exist. The system is uber complicated and takes making setting on 3-4 pages where it would all be done on one page with any main stream provider. They routinely ignore email and voicemails regarding service issues and it is very rarte to be able to find out exactly what the real problem was. Often the problem seems to go away on it's own before they find a fix for it. The user is often made to feel the issue is on their side, even though test results show no problem on the user side. There have been chronic outages and service problems where calls could not be placed out, in or both. One recent service outage last several days. I would not recommend this poor provider to my dog let a lone a friend. Actually, my friend dog both use 8x8.