Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...
iCore Networks vs RingCentral
Compare iCore Networks vs RingCentral. Find out whether iCore Networks or RingCentral is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iCore Networks and RingCentral and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 32 Reviews
- 139 Reviews
iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same...
RingCentral delivers top-of-the-line cloud-based phone systems and solutions for businesses. Trusted by more than 300,000 businesses worldwide (including recognized brands such as BMW, Twitter, and Guess) RingCentral is committed to eliminating...
- Headquater Country:
- Founder Year: 2004
- Website: ringcentral.com
- Headquater Country: United States
- Founder Year: 2003
- Basic - $99.99
- RingCentral Enterprise - $44.99
- RingCentral Premium - $34.99
- RingCentral Standard - $24.99
Users Average Rating
Recent User Reviews
Where do I start - The sales representatives are taught well. They will manipulate you into thinking their product is great and will give you no issues, but that's far from the truth. I heard their sales representative present their product and while all seems to be on the leading edge of technology, it really isn't. The company takes no responsibility for any of their network issues, from outages or no service on your phones. Not only will your phones only work 50% of the time (if that) but when submitting a ticket for support, you have to go through their help desk first and getting a response from someone on their technical side is a never ending cat and mouse chase. That is, if you get someone to reply to you. Outages happen every three or so weeks, sometimes less, causing your phones to go out every so often. So if you like paying for terrible service from tech reps who sound like they hate their jobs and never actually having your phones or circuits work, iCore/Vonage is great for you. Please do yourself a favor and stay far away from this atrocious company.
Customer service completely SUCKS, both technical support and account management in response time and in solving the issues. The quickest I have had a "high priority" ticket fixed is 6 hours, and right now there is one that it has been 3 days and it is still not fixed. And I have had multiple techs working on the same ticket because I call in to get an update and they try and walk me through the same troubleshooting steps the tech before them had be do because they don't manage their ticket system well or the employees are just too lazy to enter in what they already had me try.<br /> The phone system they gave us (Polycom VX500) has had issue after issue rising after 6 months of use. One major issue happened that it was proven it was the phones before 1 year warranty expired, but they procrastinated getting new phone and then after the one year tried to give the excuse they weren't under warranty anymore. Horrid reviews of the phones were found online after this. Our network partially discounts at least once a week for at least 1 employee's workstation, and again they take forever to get it fixed.
When we replaced our phone system for the office we did a lot of research; we talked to a lot of different companies to see what they’re using; we read every review that we could find; and we painfully went through all the various options to check out the applicability for our business. After the research we contacted each vendor to see how responsive they were, so when it was time to choose the decision was incredibly easy. I would like to say that was this was the greatest experience of my life, but I think that marrying my wife and the birth of my daughter would tie for first place in that competition... RingCentral is hands down the winner when it comes to an amazing phone system that can do system wide voice calls, sending and receiving faxes on your phone (yes some of our vendors still use a fax, lol) and group emails, customizable messages, hold music, automated transferring, push “a” button forwarding, automated attendant, video conferencing, work and project collaboration and 100’s of other functions that we are beginning to realize can literally make us even better than the amazing company we already are... With RingCentral you can come up with an idea and one of their level 2 techs will think outside the box and minutes later you have it set up; set up correctly; tested and working. If I could do it over again I would’ve switched to RingCentral 25 years ago and not wasted tens of thousands of dollars To keep antiquated phone services up and running and paying for after hours phone services with attendants who sound like they had a drink in one hand and a cigar in the other. We are a RingCentral fan club and the entire company is exploring the unique business tools that come with RingCentral...
It has only been two weeks but so far things are excellent. I like that when I receive a voicemail, it is transcribed and sent to my email address. Also, I am an attorney and do not like for everyone to have my cell phone number and be called at all hours of the day and night for free legal advice. RingCentral solves this by having my office telephone number show up when I call from the app. My only complaint was I purchased the least expensive phone they offered because I really don't need all the bells and whistles, and it was too light to stay in the stand when I touched it. Upgraded and am waiting for new one to arrive. I have called support several times and each time I could understand the person who helped me, and they insisted on staying on the phone with me until they had completely walked me through the issue I needed to know how to set up.