If you want to build trust with small businesses, it’s important that you have a professional email address that uses your domain name. Scams are becoming increasingly more troublesome, which is why...
iCore Networks vs Net2Phone
Compare iCore Networks vs Net2Phone. Find out whether iCore Networks or Net2Phone is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iCore Networks and Net2Phone and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 32 Reviews
- 30 Reviews
iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same...
net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The...
- Headquater Country:
- Founder Year: 2004
- Website: net2phone.com
- Headquater Country:
- Founder Year: 1996
Users Average Rating
Recent User Reviews
Where do I start - The sales representatives are taught well. They will manipulate you into thinking their product is great and will give you no issues, but that's far from the truth. I heard their sales representative present their product and while all seems to be on the leading edge of technology, it really isn't. The company takes no responsibility for any of their network issues, from outages or no service on your phones. Not only will your phones only work 50% of the time (if that) but when submitting a ticket for support, you have to go through their help desk first and getting a response from someone on their technical side is a never ending cat and mouse chase. That is, if you get someone to reply to you. Outages happen every three or so weeks, sometimes less, causing your phones to go out every so often. So if you like paying for terrible service from tech reps who sound like they hate their jobs and never actually having your phones or circuits work, iCore/Vonage is great for you. Please do yourself a favor and stay far away from this atrocious company.
Customer service completely SUCKS, both technical support and account management in response time and in solving the issues. The quickest I have had a "high priority" ticket fixed is 6 hours, and right now there is one that it has been 3 days and it is still not fixed. And I have had multiple techs working on the same ticket because I call in to get an update and they try and walk me through the same troubleshooting steps the tech before them had be do because they don't manage their ticket system well or the employees are just too lazy to enter in what they already had me try.<br /> The phone system they gave us (Polycom VX500) has had issue after issue rising after 6 months of use. One major issue happened that it was proven it was the phones before 1 year warranty expired, but they procrastinated getting new phone and then after the one year tried to give the excuse they weren't under warranty anymore. Horrid reviews of the phones were found online after this. Our network partially discounts at least once a week for at least 1 employee's workstation, and again they take forever to get it fixed.
We have had this service since October 2018. We have a total of 10 lines plus fax via email. Issues: 1. The system goes down at least 2-3 times per month for 10 min to a full day. 2. The taxes and fees are through the roof. 3. The tech department is hit or miss, depending on who you get. So if you're a gambler, this will be fun.
BEWARE of taxes and fees charged. Before we signed a contract we were told taxes would be low…..not true. The tax rate equates to 23% of the bill (i.e. Our monthly service is $221.90 a month and taxes are 66.16 for a total of $288.06). Every discretionary tax allowed is through the roof. I would NOT recommend this company. Buyer BEWARE.