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iCore Networks vs Gafachi
Compare iCore Networks vs Gafachi. Find out whether iCore Networks or Gafachi is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iCore Networks and Gafachi and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 32 Reviews
- 3 Reviews
iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same...
Gafachi is a wholesale VoIP carrier offering domestic and international termination, DID and toll free origination, and competitive volume pricing.
Founded in 2001 and based in Rochester, New York, Gafachi focuses on providing its...
- Headquater Country:
- Founder Year: 2004
- Headquater Country:
- Founder Year: 2001
Users Average Rating
Recent User Reviews
Where do I start - The sales representatives are taught well. They will manipulate you into thinking their product is great and will give you no issues, but that's far from the truth. I heard their sales representative present their product and while all seems to be on the leading edge of technology, it really isn't. The company takes no responsibility for any of their network issues, from outages or no service on your phones. Not only will your phones only work 50% of the time (if that) but when submitting a ticket for support, you have to go through their help desk first and getting a response from someone on their technical side is a never ending cat and mouse chase. That is, if you get someone to reply to you. Outages happen every three or so weeks, sometimes less, causing your phones to go out every so often. So if you like paying for terrible service from tech reps who sound like they hate their jobs and never actually having your phones or circuits work, iCore/Vonage is great for you. Please do yourself a favor and stay far away from this atrocious company.
Customer service completely SUCKS, both technical support and account management in response time and in solving the issues. The quickest I have had a "high priority" ticket fixed is 6 hours, and right now there is one that it has been 3 days and it is still not fixed. And I have had multiple techs working on the same ticket because I call in to get an update and they try and walk me through the same troubleshooting steps the tech before them had be do because they don't manage their ticket system well or the employees are just too lazy to enter in what they already had me try.<br /> The phone system they gave us (Polycom VX500) has had issue after issue rising after 6 months of use. One major issue happened that it was proven it was the phones before 1 year warranty expired, but they procrastinated getting new phone and then after the one year tried to give the excuse they weren't under warranty anymore. Horrid reviews of the phones were found online after this. Our network partially discounts at least once a week for at least 1 employee's workstation, and again they take forever to get it fixed.
I've been trying for TWO MONTHS and three different tech support people to cancel this account. I called them again today and they told me that since it's a prepay service, I "may not" be entitled to a refund of my $406.00 which is still on my account. That sucks and is totally unethical. STAY AWAY FROM THIS COMPANY.
While you can't beat the price for dialer traffic, it certainly comes at a cost and you get what you pay for. After we signed up, we had a few questions. I left multiple voice mails and sent multiple emails to our account manager, all of which went ignored. I finally called in to the main number to get my questions answered and I requested a new account manager. This was 4 months ago and I've called in multiple times regarding the status of our new account manger and they just tell me something nice to get me off the phone but nothing ever happens with it, we still don't have one. In addition, I typically pull the CSRs so I can bill our clients for their dialer traffic, but the last 2 months this link on their website has not been functioning properly. I only get error messages. When I call in to the main number to report this and to see if they have another way for me to get the CDRs, they tell me they will pull them and email them to me (but they never take down my info, my user name, my email address, or the dates I'm requesting). I've called in about 5 times regarding this issue and I NEVER get a response back. Whats worse is that now when I call into the main number I get our old account manager so when he says he'll pull the reports and email them to me, I'm never surprised when it doesn't happen. I haven't been able to bill our client for the last 2 months due to this issue and I can't get ahold of anyone who will do something besides tell me they'll call me back (and then don't). The CDR link is not the only website issue they have. I frequently will log in and their images/logos are missing, or I click a link and get an error message. Currently, when I try to log in, I get an error message. Sometimes, their website won't even come up at all. There have also been many occasions where I've called our old account manager and received "the cellular customer you've dialed is not in service", or I've called the main number and it rings twice, then goes to a busy signal. I do understand that from time to time technical issues will arise, but this has been non-stop for 6 months now, its always something with them and when I report the issue they say "I'll check into that and give you a call back today", and then I never hear from them. I have worked with 2 other upstream providers in the industry and this one is by far the WORST I have experienced. I am currently looking into another company for our dialer traffic and will be moving from Gafachi as soon as possible!