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iCore Networks vs MagicJack Plus

Compare iCore Networks vs MagicJack Plus. Find out whether iCore Networks or MagicJack Plus is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iCore Networks and MagicJack Plus and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 32 Reviews
  • 18 Reviews
2.9
2.2

Overview:

iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same...

magicJack Plus

magicJack Plus is the newest VoIP system available from magicJack. With magicJack Plus, you don't need to keep your computer on at all times to use your phone, as you did with the older magicJack product. This means you...

Provider Info

  • Website:
  • Headquater Country:
  • Founder Year: 2004
  • Website:
  • Headquater Country:
  • Founder Year: 2007

Plans Available*

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  • N/A

Users Average Rating

Recent User Reviews

Where do I start - The sales representatives are taught well. They will manipulate you into thinking their product is great and will give you no issues, but that's far from the truth. I heard their sales representative present their product and while all seems to be on the leading edge of technology, it really isn't. The company takes no responsibility for any of their network issues, from outages or no service on your phones. Not only will your phones only work 50% of the time (if that) but when submitting a ticket for support, you have to go through their help desk first and getting a response from someone on their technical side is a never ending cat and mouse chase. That is, if you get someone to reply to you. Outages happen every three or so weeks, sometimes less, causing your phones to go out every so often. So if you like paying for terrible service from tech reps who sound like they hate their jobs and never actually having your phones or circuits work, iCore/Vonage is great for you. Please do yourself a favor and stay far away from this atrocious company.

Aliyah Simkin January 29th, 2016

Customer service completely SUCKS, both technical support and account management in response time and in solving the issues. The quickest I have had a "high priority" ticket fixed is 6 hours, and right now there is one that it has been 3 days and it is still not fixed. And I have had multiple techs working on the same ticket because I call in to get an update and they try and walk me through the same troubleshooting steps the tech before them had be do because they don't manage their ticket system well or the employees are just too lazy to enter in what they already had me try.<br /> The phone system they gave us (Polycom VX500) has had issue after issue rising after 6 months of use. One major issue happened that it was proven it was the phones before 1 year warranty expired, but they procrastinated getting new phone and then after the one year tried to give the excuse they weren't under warranty anymore. Horrid reviews of the phones were found online after this. Our network partially discounts at least once a week for at least 1 employee's workstation, and again they take forever to get it fixed.

agreen July 8th, 2015

I am currently using the Magic-Jack Plus device. This device powers up by the 5 volts / 1 A adapter recommended by the manufacture. I noticed that when the voice static happened in back ground then I have to replace to the new power adapter and it will be fine. It seems to be the Magic-Jack device overheats causing the power adapter burned out quickly. I have replaced the new power adapters within the past few months and continuing to do the same in the future. So bad for the quality with this device. Also when using the Magic-Jack and the date and time setting up in my home phone are always in-corrected with my current region. I contacted the customer services and they can not resolve this issue because they are located in different state. They also don't have the direct contact email. I have to wait a way long in the telephone conversation with them when needed.

Tan_Tran September 4th, 2019

I purchased MagicJack in March 2018. I opted for selecting my own phone number, which I believe cost an extra fee of $10 one time only. I set up "Auto Renewal" on my account online as I pay all of my bills with auto-pay. I have a cell phone, and use it for everything. The ONLY reason I purchased MagicJack was in case I lose my phone in the house, I can use the MagicJack phone to call my cell phone. I also can use my home phone if my cell phone is broken, and I have no phone, or need to call my cell phone provider from a different phone other than my cell phone. My subscription expired in March 2019 but, because I set up "Auto-Renewal," my service automatically renewed, however, in August 2019 I misplaced my cell phone and picked up my MagicJack home phone to call my cell phone to locate it. There was a dial tone, but when I started to enter my cell phone number, I received a message on the phone that said I needed to renew my service???? So why did I receive a dial tone then? And why would I have to renew since I set up auto-pay? As everybody says, customer service is a FRICKIN JOKE! In order to get someone on the phone, you need to call the sales department 8006244252 (M-F 9am to 11pm ET and Sat/Sun 10am to 7pm,) and press Opt 1, enter your MagicJack phone number, then option 1, then option 0. I found this out after numerous attempts to reach the billing dept (8448662442 10am to 7pm ET, closed on weekends.) I explained that I am on auto-renewal but picked up my phone to use it for the first time since my service renewed on 3-24-2019, and received a message that I need to renew my phone service - why??? After being on the phone almost an hour with the cust svc rep, I found out that even though I was set up for auto-renewal, IF you paid to select your own phone number when you got the service, auto renewal DOES NOT renew your phone number!! Auto renewal ONLY renews the service, NOT your number. You have to call customer service every year to renew your phone number. The rep told me she could renew my number, but suggested I turn off auto-renewal as I have to call to renew my number EVERY YEAR. Not only that, calling to renew is cheaper than auto-renewal! I highly recommend auto-renewal ( IF you did not select your own phone, so you don't have to spend hours on the phone with a customer service rep.) Auto renewal is $45.61 per year whereas manual rennewal (calling) costs $44.83 yearly - it's cheaper but only less than a dollar cheaper, so it's easier to auto-renew, again, ONLY if you did not select your own. I also recommend NOT renewing for more than one year at a time because several reviews mentioned consumers purchasing 3 yr plans, and some 5 yr plans only to expire 1 yr later and MagicJack tells them they have to renew AGAIN, AND would NOT refund the money they already paid for a3 yr or 5 yr plan. The main thing i wish to convey here, though, is IF you opted to select your own phone number, setting up AUTO-RENEWAL ONLY renews the phone "service" for one year, and does NOT renew your phone number - you have to call EVERY YEAR to renew. The customer service rep I had was HORRIBLE, kept cutting me off! She'd read stuff off real quick, and when I'd ask a question, she just kept talking over me, like she couldn't hear me. It took an hour to understand what the issue was when I called, because she talked fast and refused to let me ask questions. I finally got mad and asked her to stop talking over me, and ANSWER my questions!!! She was the WORST customer service rep I have EVER dealt with. Other than all of that, I really do not use my home phone. But when I have on occasion, the service is fine, the call is clear. MagicJack does NOT offer Caller ID-Name. Your phone will display the phone number that dialed you, but no name is displayed. If your home phone is programmable, and you can program phone numbers into it, when someone calls you, who's number is programmed in your phone, your phone itself will then display the caller's name; it works the same as a cell phone - if the person calling you is already in your contacts, their name will show up when they call you. Now MagicJack is charging an extra $10 for "Concierge" service - I do not pay for this service. It is for "Premium Support" (they give you a different phone number to call,) and discounts on replacement devices. Because MagicJack runs off of wireless internet, you need to have a good connection for MagicJack to work when dialing out or receiving calls.

Colleen Williams August 22nd, 2019
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

nextiva logo
1
Nextiva

Service is not what they claimed. Prices went up dramatically after we added lines, nothing they promised. They are way overpriced and when I tried...

February 9th, 2020 - sambanning
magicJack logo
3
magicJack

Magic jack call blocking has never worked. I have added telephone numbers to the call blocking list, and the telephone numbers are not blocked.

February 7th, 2020 - earnestl

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