Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
iCore Networks vs MagicJack Plus
Compare iCore Networks vs MagicJack Plus. Find out whether iCore Networks or MagicJack Plus is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of iCore Networks and MagicJack Plus and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 32 Reviews
- 13 Reviews
iCore Networks is dedicated to providing their clients with business VoIP telecommunication systems that do more than traditional systems and cost much less. Targeting small and medium sized companies, iCore Networks brings your company the same...
magicJack Plus is the newest VoIP system available from magicJack. With magicJack Plus, you don't need to keep your computer on at all times to use your phone, as you did with the older magicJack product. This means you...
- Headquater Country:
- Founder Year: 2004
- Headquater Country:
- Founder Year: 2007
Users Average Rating
Recent User Reviews
Where do I start - The sales representatives are taught well. They will manipulate you into thinking their product is great and will give you no issues, but that's far from the truth. I heard their sales representative present their product and while all seems to be on the leading edge of technology, it really isn't. The company takes no responsibility for any of their network issues, from outages or no service on your phones. Not only will your phones only work 50% of the time (if that) but when submitting a ticket for support, you have to go through their help desk first and getting a response from someone on their technical side is a never ending cat and mouse chase. That is, if you get someone to reply to you. Outages happen every three or so weeks, sometimes less, causing your phones to go out every so often. So if you like paying for terrible service from tech reps who sound like they hate their jobs and never actually having your phones or circuits work, iCore/Vonage is great for you. Please do yourself a favor and stay far away from this atrocious company.
Customer service completely SUCKS, both technical support and account management in response time and in solving the issues. The quickest I have had a "high priority" ticket fixed is 6 hours, and right now there is one that it has been 3 days and it is still not fixed. And I have had multiple techs working on the same ticket because I call in to get an update and they try and walk me through the same troubleshooting steps the tech before them had be do because they don't manage their ticket system well or the employees are just too lazy to enter in what they already had me try.<br /> The phone system they gave us (Polycom VX500) has had issue after issue rising after 6 months of use. One major issue happened that it was proven it was the phones before 1 year warranty expired, but they procrastinated getting new phone and then after the one year tried to give the excuse they weren't under warranty anymore. Horrid reviews of the phones were found online after this. Our network partially discounts at least once a week for at least 1 employee's workstation, and again they take forever to get it fixed.
I wish I had read other reviews first before trying this magic jack out. So please, read first! DO.NOT.USE. I signed up for the free trial but returned the device within 30 days. I included the RMA and everything else like they said. I paid for the shipping and it was received and delivered to them timely. But guess what? THEY STILL CHARGED ME. I called several times and they keep hanging up. You can’t talk to anybody who is decent enough to actually care about your concern. So my resolution would be just to file a dispute with my credit card company. I learned my lesson. YOU HAVE BEEN WARNED. STAY AWAY FROM THESE PEOPLE.
When I inquired for the service they had the 30 day free trial, but obviously I had to give them my credit card number. When I received the system it did not work well with my internet, so I contacted the company and received a RMA number with return authorization, and shipped the unit back within few days of receiving the unit exactly as they wanted and I did include a copy of the RMA authorization with the return, and the tracking showed that they did receive the unit within couple of days. But then the the 30 days free trial date ended they charged my credit card anyway, I have contacted them several times and they keep telling me that the return has not processed through their warehouse yet and this has been two months since they received the unit back. When they did transfer me to the department that supposedly would give you a refund, I was on hold for an hour twice. So don't expect to get refund from them. After calling several time and getting no where, I got a little aggressive with them and they just hung up the phone.