Team collaboration tools have never been more important than today. With the growing need to adapt to mobile solutions, it’s necessary to keep up with the times and be able to work across time zones...
Jul 12, 2020
Grasshopper vs netTALK
Compare Grasshopper vs netTALK. Find out whether Grasshopper or netTALK is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Grasshopper and netTALK and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 3 Reviews
- 32 Reviews
Overview:
Grasshopper offers a virtual PBX phone system for entrepreneurs looking for an alternative to a traditional phone line. Grasshopper offers the advanced features and capabilities of an expensive business phone line for an entrepreneurs’ budget. It...
netTALK is a residential VoIP service company founded in 2008 and based in Miami, Florida. The provider offers big savings on local and long distance calling with their residential VoIP service plans. Their products are easy-to-use products, so...
Provider Info
- Website: https://grasshopper.com/
- Headquater Country:
- Founder Year: 2003
- Website: nettalk.com
- Headquater Country: United States
- Founder Year: 2008
Plans Available*
- Solo - $26.00
- N/A
Users Average Rating
Recent User Reviews
Do not use this company - the company does not disclose all fees, auto renews with no email or reminder, will not refund money for yearly subscription after 30 days. Deceptive and does not show renewal date in your account anywhere. When I asked for the renewal communication they claim they sent, it has not been provided it. When I asked why the renewal terms and date are not posted in my account dashboard, subject was changed. When I asked for a refund, they said they can not refund the $437 they charged me for the year (not the $320 advertised on the solo package with no mention of fees, taxes, and other charges totaling an additional $117). So far they have not made this right. I will be reporting to my state attorney general, BBB, and everywhere I can.
Grasshopper has been a godsend for our small business. We are just 4 people, and it's an amazing phone system for our needs. Price point can't be beat, and the features and reliability is great.
I have had Nettalk Duo for over five years. This year I renewed again on March 14 for one more year from March 23 to March 22, 2021 paying for the whole year. My equipment just went bad and I did not wanted to use Nettalk any more as there is several other means these days. As a matter of fact I would use for may be one call a month or so in the last year or two. I had kept it just as backup to landline. As the equipment went bad, I wanted to terminate the service and get prorated amount back from the one year service prepaid. They came back and said that they cannot process the order if it is more than 120 days. Today July 20 is within 120 days from the renewal date of March 23 but not from the date of payment which is March 14. Paying early I got penalized. They said they cannot do anything. Terrible customer support. Paying early and being a good customer, you get punished. Be aware..
I've hat a netTalk Duo tat worked fine for a few years. Over the last year it started going off line with the flashing red light. I had to reset it bu y unplugging it and then plugging it back in. This was happening more frequently, so when I happened to get an email solicitation from netTalk to upgrade to their new upgraded device the ezLINQ, I decided to give it a try. A week after I ordered it I had not been provided any tracking information. So went on line to call them up. (Found out that there was not a direct phone number.). The only two options were text messaging and email. I wad told it took two weeks for delivery. A few minutes after texting I received an email from USPS that a tracking number was provided but package had not been provided to the carrier. Two weeks later the USPS still had not been provided with the package. I texted netTalk again, After about 45 minutes the Customer Service could not tell me anything more than what I already knew. (there was a tracking number provided to USPS and they were awaiting for the package to arrive at the facility.). The customer Service said they would check on status and email me. After 24 hours had passed I had not received an email. I texted netTalk back and told them to cancel my order and to issue a refund to my PayPal account. Late that evening I received an email from USPS that the item had arrived at their facility. I texted netTalk that I had cancelled the order and that I did not want the package. I told them to intercept the item and to refund my PayPal account. They made no attempt to intercept the item. After more texting and they finally sent me a return Fedex mailing label and told me that once they received the package back that they would issue the refund. The package was delivered back to netTalk on October 2, 2019. I informed netTalk' Customer Service that the package had been delivered and to issue the refund. As of today there has been no refund issued and netTalk Customer Service will no longer respond to my text messages or my emails. I have initiated a dispute with my credit card company. BOTTOM LINE.....STAY AWAY FROM NETTALK.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
