In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
CallCentric vs Intellisys Communications
Compare CallCentric vs Intellisys Communications. Find out whether CallCentric or Intellisys Communications is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of CallCentric and Intellisys Communications and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 26 Reviews
- 1 Reviews
Overview:
CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-...
Intellisys Communications
Intellisys Communications is a communication service provider that offers the state of Utah business phone and communication solutions. They have been providing communication solutions since 1970 and have...
Provider Info
- Website: www.callcentric.com/
- Headquarters Country:
- Founder Year: 2003
- Website: yiptel.com
- Headquarters Country:
- Founder Year: 1981
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
I rarely give 5 stars to anyone, but CallCentric earned them. We were using PhonePower (1 or 2 stars, arrgh!) and learned that our home phone had been ringing busy for over a week and important calls had not gotten through. After much hassle with PP, I found CallCentric and got a new number. Getting setup was easy and the online customer support was prompt, professional, extremely competent, and patient working with me on customizing my account. My original home number (for 20+ years) was ported from PhonePower to CallCentric with assistance from CC support. Here are the benefits to having "unbundled" services from Callcentric: #1: My configuration now is: calls to the orig number are forwarded to the new CC number. That is Inbound only, $1.95/month, not calling out on it. New number is both In and Out, a "normal" phone number. We also have a number used by an alarm system, Outbound only, saving more than $29/month with most Voip servcies. #2: CallCentric allows me to customize features that most Voip providers do not. We have a new CallerID of our choosing; SMS texts can go straight through, as expected, forwarded to a mobile, or emailed -- our choice. When calls come in, they are filtered to deal with spam and then there are special "Call Treatments". Calls from MY doctor's office rings on the home landline AND simultaneously on MY personal mobile. Calls from my wife's family can go straight to her mobile and even not ring on the home phones. There is an option for "hunting": if a phone doesn't answer, the call goes to a second number (mobile) or a third, ... And the caller does not know about the treatments. A call to our original number is answered (or sent to voicemail, etc.) and they do not know what phone we answer. Might be away from the house on a mobile, the caller does not know that. Get a DID number for a family member and customize call treatments for them. Bottom-line: CallCentric has the highest quality network I have ever experienced, superb technical support, excellent custom features, and unbundled services so I pay only for what I need. I am paying less than 1/5th of what I would (did, sigh) pay for the same three numbers at PhonePower, Verizon, and many others. Reviews from 10 years ago may read differently, but CallCentric is world-class these days.
Callcentric offers the worst customer service imaginable. Listen to all the reviews. They offer only ticket based support for any issue you have. So if you're having technical/billing issues even emergency ones which are breaking your service, you will have to open a ticket and wait. Furthermore, based on my experience, much like other people's below, the technical support person will disclaim any responsibility even if it's clear he could help. Do you really want to trust your phone service to a company that offers only support tickets for help? Think about it ...
In my search for a new phone provider, I stumbled across Yiptel which is the hosted (cloud) PBX / VOIP brand by CCI. My first gripe was the fact that I had to talk to a sales team member before I started a trial. Being a small business ourselves I could appreciate that, but I do prefer the fully automated trials at some of the big players where I don't have to talk to sales until I am convinced the product is right for me. I used the free trial and was glad they offered it. The service is not reliable. I had several missed calls during my testing where callers called in, but the phones never rang. The first time this happens, I always question my network on this end (are the right ports open on the firewall for example?) However after verifying all network settings with customer support, the missed calls continued. I don't know the specifics of where Yiptel runs their service, but if you look at the locations on their website (Mesa, Denver, Bozeman, etc.) and Google the street addresses, you will see they are residential buildings! Again I can appreciate these guys are not as big as Vonage and RingCentral (that's not a bad thing, smaller businesses often mean better support!), but I wonder if they are running their backend out of residences with consumer grade WAN links? It would certainly explain the missed calls. I would not recommend this service... while email is quickly becoming our dominant communication mechanism, we cannot be missing inbound calls from customers!
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
