In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
CallCentric vs CommPeak
Compare CallCentric vs CommPeak. Find out whether CallCentric or CommPeak is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of CallCentric and CommPeak and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 26 Reviews
- 3 Reviews
Overview:
CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-...
CommPeak offers affordable, wholesale VoIP services for all types of businesses.
CommPeak is a leading global provider of communication services. We are here to help your business grow, providing you with the best telecommunication...
Provider Info
- Website: www.callcentric.com/
- Headquarters Country:
- Founder Year: 2003
- Website: www.commpeak.com
- Headquarters Country: Hong Kong
- Founder Year: 2012
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
I rarely give 5 stars to anyone, but CallCentric earned them. We were using PhonePower (1 or 2 stars, arrgh!) and learned that our home phone had been ringing busy for over a week and important calls had not gotten through. After much hassle with PP, I found CallCentric and got a new number. Getting setup was easy and the online customer support was prompt, professional, extremely competent, and patient working with me on customizing my account. My original home number (for 20+ years) was ported from PhonePower to CallCentric with assistance from CC support. Here are the benefits to having "unbundled" services from Callcentric: #1: My configuration now is: calls to the orig number are forwarded to the new CC number. That is Inbound only, $1.95/month, not calling out on it. New number is both In and Out, a "normal" phone number. We also have a number used by an alarm system, Outbound only, saving more than $29/month with most Voip servcies. #2: CallCentric allows me to customize features that most Voip providers do not. We have a new CallerID of our choosing; SMS texts can go straight through, as expected, forwarded to a mobile, or emailed -- our choice. When calls come in, they are filtered to deal with spam and then there are special "Call Treatments". Calls from MY doctor's office rings on the home landline AND simultaneously on MY personal mobile. Calls from my wife's family can go straight to her mobile and even not ring on the home phones. There is an option for "hunting": if a phone doesn't answer, the call goes to a second number (mobile) or a third, ... And the caller does not know about the treatments. A call to our original number is answered (or sent to voicemail, etc.) and they do not know what phone we answer. Might be away from the house on a mobile, the caller does not know that. Get a DID number for a family member and customize call treatments for them. Bottom-line: CallCentric has the highest quality network I have ever experienced, superb technical support, excellent custom features, and unbundled services so I pay only for what I need. I am paying less than 1/5th of what I would (did, sigh) pay for the same three numbers at PhonePower, Verizon, and many others. Reviews from 10 years ago may read differently, but CallCentric is world-class these days.
Callcentric offers the worst customer service imaginable. Listen to all the reviews. They offer only ticket based support for any issue you have. So if you're having technical/billing issues even emergency ones which are breaking your service, you will have to open a ticket and wait. Furthermore, based on my experience, much like other people's below, the technical support person will disclaim any responsibility even if it's clear he could help. Do you really want to trust your phone service to a company that offers only support tickets for help? Think about it ...
This voip service has SO MANY PROBLEMS its the worst the support are the worst in history of the internet and when i ask for refund they keep closing the ticket and my account manager never on they will make your life hard just so you give up and don't get your money back don't use it stay away they are the worst.
Signed up with commpeak, got all the way through setup, and wanted to clarify the technical route. Then the agent told me that there was a minimum average call duration for the service (despite them offering per-second billing) and that if I didn't meet the average then my service would be cut off. CUT OFF. She tried to debate with me what that meant, but I run a callcenter, I don't have time to mess around with maybes. Suggest staying away from these dishonest people. CommPeak Response to asf342teff235 Apr 02, 2019 We are sorry you feel your experience with CommPeak has been a negative one. Unfortunately, we can’t always accept a large number of calls with too low ACD. Carriers consider this as low-quality traffic and may end up blocking channels. If you’d like to discuss further, please provide our support team with more details at [email protected]. Thanks, CommPeak Team