In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
CallCentric vs UniVoIP
Compare CallCentric vs UniVoIP. Find out whether CallCentric or UniVoIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of CallCentric and UniVoIP and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 26 Reviews
- 4 Reviews
Overview:
CallCentric is anĀ internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-...
UniVoIP is a Los Angeles-based premier business Voice Over Internet Protocol and hosted PBX provider offering high-speed internet connectivity and any-distance phone service in one seamless self-serve solution. UniVoIP brings the best in business...
Provider Info
- Website: www.callcentric.com/
- Headquarters Country:
- Founder Year: 2003
- Website:
- Headquarters Country:
- Founder Year: 2005
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
I rarely give 5 stars to anyone, but CallCentric earned them. We were using PhonePower (1 or 2 stars, arrgh!) and learned that our home phone had been ringing busy for over a week and important calls had not gotten through. After much hassle with PP, I found CallCentric and got a new number. Getting setup was easy and the online customer support was prompt, professional, extremely competent, and patient working with me on customizing my account. My original home number (for 20+ years) was ported from PhonePower to CallCentric with assistance from CC support. Here are the benefits to having "unbundled" services from Callcentric: #1: My configuration now is: calls to the orig number are forwarded to the new CC number. That is Inbound only, $1.95/month, not calling out on it. New number is both In and Out, a "normal" phone number. We also have a number used by an alarm system, Outbound only, saving more than $29/month with most Voip servcies. #2: CallCentric allows me to customize features that most Voip providers do not. We have a new CallerID of our choosing; SMS texts can go straight through, as expected, forwarded to a mobile, or emailed -- our choice. When calls come in, they are filtered to deal with spam and then there are special "Call Treatments". Calls from MY doctor's office rings on the home landline AND simultaneously on MY personal mobile. Calls from my wife's family can go straight to her mobile and even not ring on the home phones. There is an option for "hunting": if a phone doesn't answer, the call goes to a second number (mobile) or a third, ... And the caller does not know about the treatments. A call to our original number is answered (or sent to voicemail, etc.) and they do not know what phone we answer. Might be away from the house on a mobile, the caller does not know that. Get a DID number for a family member and customize call treatments for them. Bottom-line: CallCentric has the highest quality network I have ever experienced, superb technical support, excellent custom features, and unbundled services so I pay only for what I need. I am paying less than 1/5th of what I would (did, sigh) pay for the same three numbers at PhonePower, Verizon, and many others. Reviews from 10 years ago may read differently, but CallCentric is world-class these days.
Callcentric offers the worst customer service imaginable. Listen to all the reviews. They offer only ticket based support for any issue you have. So if you're having technical/billing issues even emergency ones which are breaking your service, you will have to open a ticket and wait. Furthermore, based on my experience, much like other people's below, the technical support person will disclaim any responsibility even if it's clear he could help. Do you really want to trust your phone service to a company that offers only support tickets for help? Think about it ...
We needed to move to another solution that had more of the features we needed. Instead of letting us end the agreement, they tried to charge us thousands to cancel since they auto renewed our contract for another 3 years. We reached out over a dozen times to try to get this resolved. We ended up talking to 4 different people and we never got to speak to a manager even after several requests. We are shocked at the lack of care after being long time customers. We miss the salesman they used to have, Steve, who actually seemed like he wanted us to succeed. Response from UniVoIP: Hi nonstopleiman, we are sorry to hear that you experienced issues reaching out to us regarding your contract term. We take our relationships with our customers very seriously, and we regret to have missed the mark with you. Please be assured that we continuously work to address issues with missed customer communication, and our teams regularly undergo intensive training to ensure customer matters are handled most efficiently and to the customer's satisfaction. We apologize for any inconvenience you may have experienced in the past. Should you like to further discuss, please call our UniVoIP Success Team at 855-864-8647. Thank you for your feedback.
Excellent customer service. We received services that was promised. Active since 05/10/2017 Port in our numbers was done with no pressure on our business activities. Voice mail boxes was setup same day as well as caller ID and all other features which were promised. They are very creative and very well aware and trained of functionality of their services and software which it makes them very different than large service providers. They are very active to solve any outstanding issues that may need attentions. Cut our bill to half and gained new features to better conduct our business. Great team of professionals to know and work with.