Apptix vs Ooma Telo

Compare Apptix vs Ooma Telo. Find out whether Apptix or Ooma Telo is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Apptix and Ooma Telo and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 5 Reviews
  • 6 Reviews
4.8
3.3

Overview:

Apptix was founded in the late 90s as a collaboration between several hosted email companies. Since then, Apptix has expanded to included a variety of unified communications technology and hosted business communications service – including...

An award-winning provider of business and residential VoIP services, Ooma aims to deliver an exceptional calling experience with its cloud-based smart telephony system that surpasses ordinary phone service. At the heart of Ooma’s effort to...

Provider Info

  • Website:
  • Headquater Country:
  • Founder Year: 1999
  • Website: ooma.com
  • Headquater Country: United States
  • Founder Year: 2005

Plans Available*

  • N/A
  • Ooma Home Phone Basic Service - $0.00
  • Ooma Home Phone Premier Service - $0.00
  • Ooma International World Plan - $17.99
  • Small Business Full-Featured Phone System - $19.95

Users Average Rating

Recent User Reviews

We recently switched from a local provider of Business VOIP to Apptix.  The customer support for the change over has been terrific, all US based with very smart techs.  As a medium sized business, documentation has been important and Apptix is very well organized with full, clear documentation.  Their web portal is also very clear and easy to use.

miltreeder April 6th, 2011

We operate an active commercial real estate brokerage with 25 agents that require excellent phone service and that is what we got with Apptix. We were a bit reluctant at first switching from the phone company but the economy has forced us to try new things to save money. We received a lot more than we bargained for because we made the switch mainly to save money, but we have found that the features that Apptix offers are outstanding and have increased internal and external communications and productivity. If you want to save money and increase productivity consider Apptix.

VOIPLOVER777 November 27th, 2010

I have an Ooma Telo with a residential line and an office line. Voice quality is good, and the service has been reliable. However, the customer service is poor. I recently purchased from Ooma a WiFi/Bluetooth adapter to connect my Telo wirelessly. The instructions have a link to click to set up, however the link was broken. I tried the chat service twice but no luck. Then I went to the phone lines. No luck with the first level of customer support and no luck with the second level of support. The third level of customer support was supposed to call back Tuesday. I waited four days but no call back. I called back in. The third level referred me to the fourth level which was supposed to be engineering. After three hours, the third level called back (customers can't speak to engineering). The engineer had solve the problem: my home network name had "spaces" in it!!! What does this indicate? Poor website instructions, poor paper instructions with the product, poorly informed product support at levels one, two, and three, and poor internal communications from engineering. Eric B. Stang, the Ooma CEO, received 2.7 million dollars in total compensation last year. For this level of performance, I'd say he was overpaid by about 2.6 million dollars.

Gary Kaufman December 30th, 2017

Ooma quoted me a monthly price for their home service of only taxes and fees once I bought the actual device to get things up and running. The device is a one time charge of $99.00 Since purchasing the device/unit, I have been charged over $10 per month when I was told I would be charged only taxes and fees per month. Those taxes and fees come in at right under $5.00 per month, yet I'm being charged over $10 per month. Ooma has not been helpful at all in getting this issue worked out. Now, I'm stuck with a $99.99 device and charges of double what I was quoted per month. Do not use Ooma. Terrible company. Horrible customer service. Impossible to get a hold of and also rude once you do! Stay away!

jlbjlm October 30th, 2017
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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