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Jul 25, 2021
ViaTalk vs Aircall
Compare ViaTalk vs Aircall. Find out whether ViaTalk or Aircall is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ViaTalk and Aircall and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 9 Reviews
Overview:
ViaTalk is one of the front runners in residential VoIP service. With its flexibile plans and ease of use, ViaTalk can provide top-notch VoIP service to just about everyone: expert to novice.
ViaTalk’s plans usually start at very low price...
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Provider Info
- Website: viatalk.com
- Headquater Country: United States
- Founder Year: 2003
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
I had this service for many years but as time passes and society moved away from "home" phone, I decided to discontinued the service sometimes in 2017. To be fair, up to that point Viatalk was decent. Price was affordable, reliability was fair and quality was acceptable. Customer service was slow when I asked to cancel. There was 1-2 weeks of back and forth before I thought I had cancelled the service. Fast forward to September of 2020 and I get the below from Viatalk: "While performing an internal audit it was discovered that your ViaTalk broadband phone account had never been completely terminated as we have not yet received our leased equipment. At this time we ask that our equipment be returned immediately." it took 3+ years for them to contact me asking for a piece of junk (Linksys PAP2 adapter) that's not even worth the cost of postage to send. They kindly offered to take $50 in exchange for me to keep the equipment. This just seems like a desperate move from a dying company trying to scrounge up any penny they could get their hands on to survive.
I signed up for viatalk service back in 2008 and after 7 years intonusing them it stopped working, then they sent me new equipment in 2015 and said the old equipment was bad. It worked for a few more years, and the quality was just not there, cancelled and moved to Ooma, they asked for their equipment back and even the faulty equipment - well, I didn’t keep the faulty equipment for 3 more years, so at the time of cancellation, they charged me 50 for the adapter that costs less than 10. They wouldn’t let me buy and send another adapter, and escalating to management did nothing. As far as the service goes, they invested nothing since 2008 in their service. I feel they are losing a lot of business and will not be around for long since they just need the last 50 dollars from an outgoing customers.
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
