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NetFortris vs Aircall
Compare NetFortris vs Aircall. Find out whether NetFortris or Aircall is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of NetFortris and Aircall and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 59 Reviews
NetFortris is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic...
Call center software for customer-centric teams. Transform customers experiences with the IT-approved cloud call center solution for sales and support teams.
- Essentials - $19.99
- Professional - $24.99
- Ultimate - $34.99
Users Average Rating
Recent User Reviews
Much worse than AT&T or Comcast, every call puts you on hold for a long time. I spent hours on hold to resolve an issue that should have a simple fix. They do not have the staff to provide any reasonable level of service and refused to send a tech out to fix our phone system.
I joined a small office that had this phone service. It was fine until NetFortris took over and then everything went downhill. Customer service is incredibly slow. I inquired about issues sending and receiving faxes about a year ago and their response was that we were sending them wrong (we had their instructions and nothing had changed). After weeks, they finally admitted there was a component issue. We couldn't send or receive faxes for over a month. We are currently trying to cancel. Our sub-tenant asked us to cancel their lines and I submitted a request for that - it took NetFortris 12 days to respond to that. We were then able to decide on a new MUCH cheaper phone system with a competitor, and they would not even submit the cancellation until the phones were returned. Well, that's fine, but I've now been waiting 8 days for them to tell me where to send them and issue an RMA. I pointed out to them that since our numbers were ported and phones unplugged, there was no reason to bill us because dragging their feet obviously benefited them - the longer they wait to process the request, process the RMA, and process the cancellation means the longer they can bill us! The system is also complicated as hell. For a small business, we don't have a tech person who can spend time routing and figuring out their system. We moved to Ooma and it was super simple to set up in a fraction of the time. We are also paying less than half what we had been.