close
The price comparison tools on this website require you to disable Adblock for full functionality. Please consider disabling your ad blocker on our website in order to best take advantage of our tools.

ACN Digital Phone Service vs CallCentric

Compare ACN Digital Phone Service vs CallCentric. Find out whether ACN Digital Phone Service or CallCentric is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and CallCentric and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 7 Reviews
  • 21 Reviews
2.3
4.1

Overview:

ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...

CallCentric is an internet phone service provider that uses either your computer or a telephone adapter to place calls via the internet. CallCentric allows for free calls to other CallCentric customers and low-...

Provider Info

Plans Available*

  • N/A
  • N/A

Users Average Rating

Recent User Reviews

Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing

nettestheone January 6th, 2015

I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!

mactrump1234 November 19th, 2014

After having constant trouble with my MagicJack phone and getting limited customer support to make it better I started a search to find a replacement. My primary concern was the cost, I wanted something super cheap because we don't use the home phone very much. I also wanted something that would allow me to block unwanted spam and telemarketing calls that MagicJack allowed (I sometimes suspect MJ sold my number because of the large number of unwanted calls I received). I purchased a used OBI-100 on Ebay to use as the adapter. It was super easy to configure and CallCentric was great about porting my number to them at no cost. Along the way I had several questions about the porting process and after that how to correctly configure my account to block the unwanted calls and allow my phone contacts to get directly through. Each time I contacted customer support (email only through their website) they were prompt, thorough and courteous with their reply. The amount of features offered and the ability to configure your account to accommodate your calling schedule is unbelievable. I was so impressed that I even wrote to customer service praising them with their efforts. I've often written reviews in the past of products or services that I was unhappy with but never one from a company that I would like to see succeed like CallCentric. If you're thinking about trying an internet phone company this is your best and least expensive alternative.

dfriedlund May 10th, 2018

For low or moderate call usage CallCentric is an unparalleled highly cost-effective provider. Their customer service is by message exchanges within the account interface and I found the text-based approach provided access to consistently high expertise and relatively fast responses. The online instructions and documentation are thorough and professional. For DIY configuration of VoIP their account interface provided everything I needed to know. I like the fact that the user can provide their own compatible interface hardware to suit their needs. The process of line porting was well organized and progressed smoothly. Features are wonderful, especially for the low price. I do wish there was a more effective way to exclude the high volume of spam calls that are now typical, however the CallCentric "call treatment" filters and telemarketer block feature do divert a substantial proportion of unwanted call attempts. The sound quality has been very good. Reliability has been good, but I have experienced one dropped call in 2 months while no ISP service disruption at my location was indicated, so could not provide the top 5* rating for reliability.

RGWood November 14th, 2017
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

vonage business logo
5
Vonage Business

Our company transitioned from POTS to VOIP about 2 years ago. The first provider we were using had very poor uptime and performance, so after 3...

September 23rd, 2018 - itadminpro
8x8 logo
5
8x8

We have no complaints about 8x8. Got set up with them almost a year ago for our staff of 25. Everything works as expected and we haven't encountered...

September 23rd, 2018 - florencebr

Most Recent Blog Posts

AI in contact center concept
Q&A with Mitel: on AI in Contact Centers and Mitel’...

From voice-controlled assistants and self-driving cars, to industry-specific applications designed to manage and automate routine tasks, Artificial Intelligence (AI) is no doubt creeping into all...

Sep 22, 2018
man using smartphone and laptop
Q&A with Intermedia: On Evolving Work Behavior and...

To say that today's workplace is very different from what it used to be ten years ago is an understatement. The world of work has significantly evolved over the past decades, and continues to be...

Sep 19, 2018