Wiley

Yes, ICore is different. Most companies have an infrastructure. ICore has none. Most companies deliver what they promise. ICore does not. Most companies are competitively priced. ICore is not. Most companies care about their customers. ICore does not. More than half of their company is dedicated to finding new customers and getting them locked into long-term contracts. They don't really own anything. Everything they sell you is really subcontracted out to other companies like BroadView, Bandwidth.com, Verizon, and Level3. The BroadSoft M6 Admin portal that they use, (which is actually the old GenBand M6 thing), is antiquated and tedious. It has been around for over 10 years and has never been updated. But, why would they want to improve anything? The people at ICore have no interest in delivering a quality product. They only care about locking you into a contract and sucking your money like a vampire. Most of their technicians are hired right out of high school and given minimal training. They insist on installing an expensive data circuit, which is really a bunch of T-1's poorly "bonded" together. They overcharge for everything and under-deliver everything. But, their sales people are the best. Be very careful. I am an independent IT consultant. My largest client signed a 3-year ICore contract before they hired me. When I looked at it, I discovered that more than a third of the services they were paying for were not even being used. The data path was far too large for their needs. The backup circuit didn't work right and the failover just wouldn't. They had installed 4 POTS lines that the customer absolutely didn't need but they continued to charge $85 for each and would not allow any of them to be disconnected. Outages of one or two hours occurred weekly when the whole company phone system would go down, but nobody at ICore ever noticed until we called them. Never did they call us. When we finally decided that we had taken enough abuse, they made it extremely difficult to get out of the contract and they threatened to block the porting of our 200+ phone numbers to another company. We had no choice except to let the contract run its course. Now that we have switched to another provider, we are getting service that is 3 times better and we are paying one-fourth of what we did at ICore. We are thrilled to finally be out of their clutches. If you make the mistake of signing with them, you are likely to have a similarly miserable experience.