PullingHair

I am hopping on here real quick to hopefully spare some poor I.T. person the despair I'm having to deal with ever since my company switched to iCore against my protests.
It has taken them two weeks to FINALLY fix a single issue for a user. TWO. WEEKS.
Imagine this is your company's CEO without a functional phone for two weeks. Who do you think will get blamed/fired?
iCore?
It's you, chief!
The sad part? This is not uncommon of their level of "service". The average response time for even the most simple of issues (I'm talking voice mail password reset-simple) is about 1-2 weeks. I finally gained access to their admin panel and while it will let you do some basic tasks without having to deal with their incompetent support department many sections are grayed out, forcing you to call their support line. Almost every time I call I marvel at the fact these people were able to put on clothing, let alone actually make it to the office and answer a phone... Oh, wait! They frequently don't answer their phones and force you to go in a loop that eventually ends in a group voice mailbox where the recording assures you that they'll get back to you promptly... HA!
Don't buy the positive comments on this or any site. After all the lies from the sales and support staff, I honestly wouldn't be surprised if they're from actual iCore employees. Why our upper management signed a multi-year contract with these bozos is beyond me...
Oh, wait! It's because they were "cheap", I bet.
Well, as the saying goes, you get what you pay for. In iCore's case, you don't even get that!