Jimmy L Lundy

Reviews

Reviewed Provider	Title	Rating	Pros	Cons	Review
GoTo Connect	Jive 07/06/2016 - 13:05	Overall: 4 Price: 4 Customer Service: 5 Features: 4 Reliability: 4 Sound Quality: 4	Service has been great. Problems and questions are answered quickly and accurately. Even when the problem is not with Jive they will stay with you until the problem is resolved.	Some things that we were told in the original sales pitch did not turn out to be quite so. However, they were all resolved with relatively little additional cost. For instance the fax over the email was totally inadequate and we had to by a converter for our fax machine. The phones we had supposedly would work with Jive but failed to do so. I discovered later that the phones we had were the right model but were hard wired for the Microsoft software. Not something Jive would have known without asking more questions.	We had a bad experience with our prior service which has poor customer service. In addition, the company was acquired by a larger company and had sent us a new agreement to sign asking for what I thought were outrageous restrictions. Including a 5 year fixed contract requiring us to pay them even if we decided to change services. This resulted in us researching several companies and their background. I also asked individuals that I knew were in the technology area. In this process a family member suggested Jive. I found Jive to be cost competitive and quality reviews were equal to or above all other companies that we considered. So we chose Jive. The difference in the quality of service was immediately apparent. Jive responded to every call, e-mail or other contact. They followed up on any issues we had and worked with us through any difficulties. The transition was not without issues, but Jive worked us through every problem. We have had the service for several months now and are happy with the results. I would have no problem recommending Jive to anyone.

Reviewed Provider

Title

Rating

Pros

Cons

Review

GoTo Connect

Jive
07/06/2016 - 13:05

Overall:

Price:

Customer Service:

Features:

Reliability:

Sound Quality:

Service has been great. Problems and questions are answered quickly and accurately. Even when the problem is not with Jive they will stay with you until the problem is resolved.

Some things that we were told in the original sales pitch did not turn out to be quite so. However, they were all resolved with relatively little additional cost. For instance the fax over the email was totally inadequate and we had to by a converter for our fax machine. The phones we had supposedly would work with Jive but failed to do so. I discovered later that the phones we had were the right model but were hard wired for the Microsoft software. Not something Jive would have known without asking more questions.

We had a bad experience with our prior service which has poor customer
service. In addition, the company was acquired by a larger company and had
sent us a new agreement to sign asking for what I thought were outrageous
restrictions. Including a 5 year fixed contract requiring us to pay them
even if we decided to change services. This resulted in us researching
several companies and their background. I also asked individuals that I knew
were in the technology area. In this process a family member suggested Jive.
I found Jive to be cost competitive and quality reviews were equal to or
above all other companies that we considered. So we chose Jive.

The difference in the quality of service was immediately apparent. Jive
responded to every call, e-mail or other contact. They followed up on any
issues we had and worked with us through any difficulties. The transition
was not without issues, but Jive worked us through every problem. We have
had the service for several months now and are happy with the results. I
would have no problem recommending Jive to anyone.

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