bml235

Our service started having issues despite the fact that we had changed none
of the settings. I called customer service and spoke to an agent. He was
unable to recreate our problem but was able to see that calls were having the
issue. He said he would talk to engineering and get back to me. He never
called me back. I check the system again two hours later and it was still
experiencing the problem. This was one of our main company phone lines so
any down time is unacceptable. I called back and spoke to a different agent.
He was able to fix the issue but this is now almost three hours later of
having a major problem with the main company number. No call back or apology
from the first agent or anyone in the company. Horrible customer service and
completely unreliable phone system.