In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Mar 15, 2024
sronsen
Reviews
| Reviewed Provider | Title | Rating | Pros | Cons | Review |
|---|---|---|---|---|---|
| Powernet Global | PowerNet Global VOIP 05/28/2015 - 06:00 | Good mix of features. Easy and quick setup. Pay as you go - no long-term commitment, No billing issues. Can get call histories and voice mail on web site. | Voice quality is equivalent to mediocre cell phone, at best. Poor customer service. Call blocking is limited to 50 numbers per line. Not compatible with NOMOROBO call-blocking service. | Had this service for two residential lines for 18 months. Voice quality has ranged from poor to mediocre. Have had to reboot ATA many times to get an acceptable voice quality. Customer via voice requires long waits and support staff is language challenged. Not helped by really poor VOIP connection to support. Email support is no better. I've found a new provider who excels at everything for less than 50% of PNG's cost. | |
| voip.ms | Very pleased with service 05/28/2015 - 06:27 | Best sound quality I've encountered using VOIP. Would give them a 5, but it still doesn't compare with my old POTS landline. Customer service, technical and otherwise is limited to email, but it is extremely responsive and effective. BYOD and setup guides and help provided. Lots of customer control over setup and features. Free number porting. Pay as you go with no minimums. | Lots of customer control means that setup can be difficult and time-consuming. | I changed VOIP providers to get away from the abysmal voice quality I was experiencing and to get features to better handle spam calling VOIP.ms makes it cheap and quick (almost instantaneous) to get a line and test it out for a week or two, as I did. Once satisfied, I had my lines ported which took a week. I should note that I'm using their premium service at <$0.01/Minute extra which may be why I'm so happy with the voice quality. Also, VOIP.ms gives users a choice of multiple points of presence which likely also affect voice quality. I'm in Buffalo and am using a server in Toronto, a mere 100 miles, better than the 4-500 miles my old provider is from me. Probably closer than any other VOIP provider's server. Service is compliant with NOMOROBO call-blocking which has silenced those damned unsolicited calls. Customer service has been excellent with clarifying details and helping setup my ATA. It's email only, but very well managed and quicker than most competitors' voic4e support. As I said, I'm most concerned with voice quality and features. Nevertheless, I plan on saving 60% of what I was paying a competitor. No wonder I'm pleased! |
