| 8x8 | I will never deal with 8x8 again
04/12/2013 - 06:04 | | None. | Lacks basic functionality (soft phone will not ring PC speaker when phone is in headset mode, voicemails are emailed to ALL hunt group members, etc.). Deceptive marketing practices (30-Day Money-Back Guarantee not yet fulfilled, no promise to refund ALL money), and sales staff doesn't understand product. | I was very disappointed in my experience with 8x8, and will never do business with them again.
To start with, the system did not have some basic features one would expect from any PBX solution. For example, the softphone rings the headset rather than the PC speaker. That’s fine for a call center solution, but not for a work desk where people don’t wear their headsets all day long. There were other feature problems as well.
I discovered these issues on the first day of use. I tried to work with tech support and sales to work around the problems, but they did not have solutions. So, we cancelled our service the next day.
To my surprise, 8x8 did not issue a refund. I had to call to request a refund. After a long wait, they agreed to issue a PARTIAL refund (about 70% of what I paid them) and said I would receive it within 8 days. I called back 3 weeks later because I had still not received my refund. Another long wait, and finally the representative, Jessica, told me she would look into it. I have yet to receive any refund.
Some companies are poorly run, some have bad products or bad services, and some are dishonest. Based on my experience with 8x8, I believe it to be guilty of the first two. I hope it is not guilty of the third. |
