AT&T has been the leading provider fixed telephones in the USA. So, it's about time they got into the VoIP market. Since they offer broadband internet and cable television, AT&T can usually offer a discounted rate for their "bundle" of services. However, like most bundled services, the introductory is only good for so long. Make sure you check AT&T's local offering when you decide to try.
My dog could provide better customer service than Axvoice does!
I tried to sign up for their service but their "billing" department (so said their emails) was so inflexible and rigid about the process, I ultimately gave up trying to complete it. Not only did they fail to read/respond appropriately to emails -- repeatedly requesting information, for example, which I already provided to them -- my issue ultimately came down to their complete inflexibility in regards to a simple phone call. As with many companies, they use a phone call to validate their online client and wish to speak to you personally. However, in attempting to set up this initial call, Axvoice seemed completely inflexible, insisting on a time-table which I found decidedly inconvenient. Moreover, they seemed unable or unwillingness to accommodate an alternative time frame that was convenient for me. I wasn't trying to be a prima donna -- accommodating a customer's time table is perhaps one of the most basic tenets to proper customer service and I did provide them with a generous three hour window from 9am to noon any day of the week for which I was available for this procedure -- but AXvoice was ultimately incapable to accommodate my request.
Now, I understand when the cable or phone companies requires this kind of "window of availability" (i.e. because they are sending out an actual person to your home to whom you need to give access to your property), but c'mon AXvoice -- this kind of service window crap is really annoying when even when it is clearly necessary. We, on the other hand, were merely negotiating a time block for receiving a simple phone call! WTF? Do you really need to be THAT inflexible? Is your billing staff so impotent that they can't simply pick up the phone at ANY time of day? Ultimately, I just became frustrated with the email back and forth and given the wide range of competition in the VOIP industry, I felt this situation likely portended some really poor customer service for which I would have gravely regretted had I had the misfortune of enduring a full year of service with them. I suppose I might thank AxVoice for being such incredible boobs.
I never had a chance to find out -- they couldn't manage to finish the application process with me
Really bad customer service (at least during the application process).
No
