Residential

I ported my old land line to Magic Jack about two months ago and have been very satisfied with the service. I connected the phone directly to the Magic Jack adapter hooked to my wireless router, and have not used a computer connection. I have not used customer service; so, can't really comment on them, but the good news is I haven't needed to use customer service! The app for iPhone is quite good. It allows me to view calls as they come in, answer them or not, and listen to voice mail. I can also make calls from the app. I discovered while traveling in Ireland recently, that I could make calls with my iPhone Magic Jack app when connected to wireless internet to other US numbers, and they were treated as domestic calls with no charge. This was a big help since I had not bothered to get a sim card for my cell phone while there.

I don't have a problem with these folks. works great using Higher speed DSL My DSL service cost more than the MJ phone line The main complaint is the time on the phone is 1-2 hours off. MJ says no remedy.. i.e. Deal With It ! I don't get a alert for phone messages on the receiver. Have to Pick up the receiver will tell you if you have phone msg.

I have used magicJack for almost 10 years. It started as a good service, and became very good with MJ PLUS. In recent years, the connections became very noisy. You will need to disconnect the dongle almost daily to reset it and eliminate the noise. There was no help from MJ itself to find out this solution. The pricing is getting more and more annoying. 5 years ago I renewed for US$100 for 5 years. That was $20 a year. Now they removed the 5 year subscription and put in place a 3 year subscription for $90. ie $ 30 a year, for a 50% increase. To add insult to injury, they are asking now for an extra $10 a year "to keep the number", retroactively to last year. When I explained that it is illegal to go back on a paid contract, they claimed there is no contract. So with this new charge, the total price becomes $40 a year. A 100% increase. And to increase price even more they have introduced what they call "concierge service" or something like that They used to have a chat for customer service. It is no longer available, even if they keep referring you to it. Obviously they do not want anything in writing, as writing is proof! And the customer service over the phone is quite rude. They also reduced the services: MJ used to send an email notification for voice messages. They no longer do it.

It makes me wonder all of the terrible reviews I see on line. I have had majicJack for over 5 years never a dropped call. The voice quality is outstanding. My only complain is that a one year renewal of service is now $39. BUT wait that is a fraction of the cost of all other VOIP services