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Residential

  • magicJack is an extremely cheap VoIP provider that works by using your existing Internet connection to make and receive calls. magicJack provides a plug-and-play device (like a USB drive) that you can connect to your computer or high-speed modem to start making local and long-distance calls. You can use magicJack for as little as $19.95/year per line. 

    Users Average Rating

    Providers Comparison

    Note: The graphs above only measure the user ratings displayed over the last five years.
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    ok when it works. Devices fail. Terrible support.

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    Average: 2 (1 vote)
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    ok when it works. Devices fail. Terrible support. acceptable quality (when devices work). Devices fail. Terrible support. So, really no value as without device, you are toast. You also lose the money you paid !!

    acceptable quality (when devices work).
    Devices fail. Terrible support. So, really no value as without device, you are toast. You also lose the money you paid !!
    No

    Stay away from MagicJack

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    1
    Average: 1 (1 vote)
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    There are better options out there. Stay away from MagicJack. Horrible customer service experience, Worse than even Comcast. I paid the first year upfront. On the 1yr anniversary, they charged my credit card for the next 2 years automatically, ok so far. I called to cancel the service after a few months past my 1yr anniv. If you go there website you will get the run around and give up. I didn't give up. Got a phone number and called them just for them to refer me back to their website. I gave them their order number, amount and date they charged my credit card. They had no record of it. They denied the fact I ever paid for the 2 yrs. A supervisor was to call me back regarding a possible refund for early termination. Never called me back.

    Cheap
    Customer Service
    No

    Convenient, cheap service with a benefit for foreign travelers

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    4
    Average: 4 (1 vote)
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    I ported my old land line to Magic Jack about two months ago and have been very satisfied with the service. I connected the phone directly to the Magic Jack adapter hooked to my wireless router, and have not used a computer connection. I have not used customer service; so, can't really comment on them, but the good news is I haven't needed to use customer service! The app for iPhone is quite good. It allows me to view calls as they come in, answer them or not, and listen to voice mail. I can also make calls from the app. I discovered while traveling in Ireland recently, that I could make calls with my iPhone Magic Jack app when connected to wireless internet to other US numbers, and they were treated as domestic calls with no charge. This was a big help since I had not bothered to get a sim card for my cell phone while there.

    Inexpensive, reliable (no need for customer service yet), very good iPhone app; treats calls to US numbers as domestic calls even when calling using the iPhone app from Ireland
    None
    Yes

    Not a happy camper!

    user_review
    3
    Average: 3 (1 vote)
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    Horrible, HORRIBLE customer support!!! Techs are a little harder to understand and definitely very difficult for them to understand your problem, technical or otherwise. Basically, i was transferred, over and over again, to different "managers" (including the billing dept.!) and, without a resolve at all, to "leave a review" message. The device itself works reasonably well, sometimes some static, but ok overall. The cost of the device and service is very good. Bottom line, if you're lucky and the device works, you're good - but, if you need any kinds of support, fuggedaboutit, you won't get any!

    Inexpensive, easy to set up
    Everything else
    No

    I don't have a problem with these folks

    user_review
    3
    Average: 3 (1 vote)
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    I don't have a problem with these folks. works great using Higher speed DSL My DSL service cost more than the MJ phone line The main complaint is the time on the phone is 1-2 hours off. MJ says no remedy.. i.e. Deal With It ! I don't get a alert for phone messages on the receiver. Have to Pick up the receiver will tell you if you have phone msg.

    little $
    not much of any major concern
    Yes

    They took money to renew, but there was no confirmation number provided

    user_review
    2
    Average: 2 (1 vote)
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    I have been a MagicJack customer since 2013. I had a 5 years service. Then recently on 03/23/2019 when I was trying to renew my account, they took $104.80 from my account and didn't provide me with any kind of confirmation number. Then I called them to find out what is going wrong, the first person hung up on me saying there was no history of payment. Then I called back again, to hear the same thing. The second person told me that she won't be able to help me because there is no payment made for my account, then who took the money out of my account?

    Cheap
    Terrible customer service Maybe scammer
    No

    Used to be very good... I stress: USED

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    I have used magicJack for almost 10 years. It started as a good service, and became very good with MJ PLUS. In recent years, the connections became very noisy. You will need to disconnect the dongle almost daily to reset it and eliminate the noise. There was no help from MJ itself to find out this solution. The pricing is getting more and more annoying. 5 years ago I renewed for US$100 for 5 years. That was $20 a year. Now they removed the 5 year subscription and put in place a 3 year subscription for $90. ie $ 30 a year, for a 50% increase. To add insult to injury, they are asking now for an extra $10 a year "to keep the number", retroactively to last year. When I explained that it is illegal to go back on a paid contract, they claimed there is no contract. So with this new charge, the total price becomes $40 a year. A 100% increase. And to increase price even more they have introduced what they call "concierge service" or something like that They used to have a chat for customer service. It is no longer available, even if they keep referring you to it. Obviously they do not want anything in writing, as writing is proof! And the customer service over the phone is quite rude. They also reduced the services: MJ used to send an email notification for voice messages. They no longer do it.

    Price.
    Doubled the price of subscription once all extras are taken into account. Increased the cost retroactively, which is illegal. Rude customer service.
    No

    Free calls to/from Europe with the Magic Jack app!!!

    user_review
    4
    Average: 4 (1 vote)
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    Average: 5 (1 vote)

    I recently traveled to Poland and Germany from the States. I was able to call the States using Wifi in Europe (my Sprint cellphone was not compatible with European systems). My kids were able to call me using only my Magic Jack telephone number --- no country codes or city codes. Fidelity was outstanding -- they sounded like they were next door, and there was little or no lag time. I saved a LOT on phone calls using just this one Magic Jack feature!! Regarding my star ratings, I had no problem setting up Magic Jack to my router (not my computer), and never had to contact customer service. My Magic Jack runs off a Wifi hotspot. Anyway, very satisfied with the service!! ---

    The Magic Jack app allowed me to receive and make free calls to Europe!!! I could also text, but for some reason not text photos.
    None that I can think of. I had no problems setting it up with a router instead of a computer.
    Yes

    This is a great product

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    4
    Average: 4 (1 vote)
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    Average: 5 (1 vote)
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    It makes me wonder all of the terrible reviews I see on line. I have had majicJack for over 5 years never a dropped call. The voice quality is outstanding. My only complain is that a one year renewal of service is now $39. BUT wait that is a fraction of the cost of all other VOIP services

    Quality, ease of use, cost
    Difficult to connect more than 4 phones and a fax
    Yes

    Before I even got to use this thing....

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    I hate giving negative reviews as I would prefer to just walk away from trash products but this warrants attention to a few problems. I have not been able lo get any calls using this product since buying it because it takes up to two weeks to port my number over. No where does it tell you that before you buy it. There was a $20 charge to port my number from the current carrier. No where does it tell you that before you purchase this product. When I set up my account I found the documentation to be terrible and not just lacking but rather missing. It's different for people porting a number. It was absolutely absurd. The information I needed is simply not provided. After creating my account, I looked up my account info and found a different phone number for my cell phone. There is no way to edit the wrong number and enter the correct number. I started a chat and learned after almost an hour of chatting that it's a function of porting and until the former landline number has been ported, my cell phone number that I provided will not be connected to my account. Sounds strange but I have no choice except to wait and see. Here's the catch. If I have to edit the number on my own they charge $10 to "change" the number from the number I have already added during the creation of my account. I asked the support person where I could find all this information online and she said it's not there. Think about that for a minute. This is no accident. They deliberately fail to provide information that some people could and would use to make their decision to purchase - or not. I have no idea how good this product is because it's been a week with no calls coming in. It will take one more week. Who can wait two weeks to obtain service? The previous provider, BasicTalk from Walmart took hours not days or in the case of magicJack, weeks. Thus far, I can only conclude this decision to go with magicJack is a mistake. I did not know, and could not find any details on why this is a product I should scrutinize much more and treat with far more skepticism. If the quality and reliability is as bad as some say, then it will be returned although I doubt magicJack will refund the porting charge. In conclusion, buyer beware. It's not a company I can recommend on any objective level based of what I have encountered thus far.

    In the first two weeks since purchase - none.
    Hidden costs. Terribly inadequate documentation. Missing documentation. Failure to disclose costs beyond hardware purchase. Customer support is inferior to most companies. Issues are beginning to add up and force buyers to re evaluate if this product is even necessary given the shortcomings. Other products have monthly fees but they are far more reliable and clearly documented. Customer support from the competition could hardly be worse.
    No

    Pages

    magicJack

    -
    United States
    2002Year Founded
    27%Recommend
    307User Reviews

    Overall Rating

    2.35
    3.5
    51%
    43%
    50%
    33%
    70%

    Service Locations

    • Users Average Rating

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      Note: The graphs above only measure the user ratings displayed over the last five years.
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      GalaxyVoice

      -
      2003Year Founded
      0%Recommend
      0User Reviews

      Overall Rating

      0
      0
      0%
      0%
      0%
      0%
      0%

      Service Locations

      • Read reviews about Yak, which is a home phone service provider in Canada. Read real user reviews of Yak below, or write your own.

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        Yak

        -
        2003Year Founded
        33%Recommend
        3User Reviews

        Overall Rating

        2.8
        3
        60%
        33%
        86%
        40%
        60%

        Service Locations

        • Users Average Rating

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          RevolutionIP

          -
          1990Year Founded
          66%Recommend
          3User Reviews

          Overall Rating

          4.25
          4
          86%
          80%
          86%
          93%
          80%

          Service Locations

          • Users Average Rating

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            Clearwire

            -
            2002Year Founded
            0%Recommend
            0User Reviews

            Overall Rating

            0
            0
            0%
            0%
            0%
            0%
            0%

            Service Locations

            • Voiceral Communications no longer has a working website; because of this, we assume it's out of business. Please continue to post reviews about your experiences, though — knowing about old providers will help current customers make better choices.

              Users Average Rating

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              Pages

              Voiceral Communications

              -
              2005Year Founded
              55%Recommend
              40User Reviews

              Overall Rating

              3.35
              3.65
              68%
              67%
              71%
              59%
              73%

              Service Locations

              • Users Average Rating

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                Pneuma VoIP

                -
                2001Year Founded
                100%Recommend
                1User Reviews

                Overall Rating

                4.2
                4
                80%
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                100%
                60%
                80%

                Service Locations

                • ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline service. For residential, ACN offers  plans and pricing that vary depending on whether you want to keep your current number or apply for a new one. ACN also offers a mobile app for easy access on the go.

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                  ACN Digital Phone Service

                  -
                  2002Year Founded
                  20%Recommend
                  10User Reviews

                  Overall Rating

                  1.85
                  1.9
                  38%
                  38%
                  50%
                  38%
                  38%

                  Service Locations

                  • Users Average Rating

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                    PC-Telephone

                    -
                    2003Year Founded
                    80%Recommend
                    5User Reviews

                    Overall Rating

                    3.85
                    3.4
                    84%
                    76%
                    76%
                    84%
                    68%

                    Service Locations

                    • Users Average Rating

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                      Intelefone

                      -
                      2005Year Founded
                      0%Recommend
                      0User Reviews

                      Overall Rating

                      0
                      0
                      0%
                      0%
                      0%
                      0%
                      0%

                      Service Locations

                      • Users Average Rating

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                        Indy Developers Network

                        -
                        2003Year Founded
                        0%Recommend
                        0User Reviews

                        Overall Rating

                        0
                        0
                        0%
                        0%
                        0%
                        0%
                        0%

                        Service Locations

                        • Users Average Rating

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                          2Talk

                          -
                          2004Year Founded
                          0%Recommend
                          1User Reviews

                          Overall Rating

                          1
                          4
                          20%
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                          20%
                          80%

                          Service Locations

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