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VoIPo Reviews

VoIPo is a residential and business VoIP service provider that offers services within the United States. Described as The Likable Phone Company, VoIPo provides quality VoIP solutions at affordable monthly rates. Their services allow you to make and receive virtually unlimited calls to the U.S. and Canada using your regular phones with their VoIP service. Their plans are fairly priced, and VoIPo believes that they can help you save up to 75% on your phone service when you make the switch. They also offer a 30 Day money back guarantee if you are not satisfied. 

Furthermore, VoIPo has plenty of extra perks with their phone solutions, including 40+ features, 60 international minutes per month, a free rollover line, and more. They are also a privately-owned, owner-managed debt-free company that believes in delivering top-notch customer service.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Branded as  “The Likable Phone Company,” VoIPo offers affordable home phone solutions to customers in the United States. The company was created by Hostgator, a popular web hosting company, in 2006. Dedicated to delivering a reliable and straightforward service, VoIPo only offers one residential VoIP plan that includes more than 40+ features for an affordable monthly rate.

Cheap Yet Feature-Packed Plan

VoIPo’s residential VoIP plan is an excellent option for customers who want to get a reliable VoIP service but don’t want to deal with complicated or non-sensical features. Starting at $6.21/month (for their 2 year-contract) or $15/month (for a regular monthly plan), customers can take advantage of over 40 amazing features, unlimited calling to the US and Canada, and 60 minutes of free international calling per month. Plus, users also have the ability to send and receive text messages.

Excellent Customer Service

VoIPo isn’t called “The Likable Phone Company” for nothing. On top of their excellent residential VoIP plan, VoIPo also prides itself in having a great customer service team based in Southern California. They have support agents and technicians ready to assist customers for any queries or concerns, along with installation guides and an expansive knowledge base for all of your VoIP questions.

 
Write your own review

VoIPo Is The Best

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I've been live for a week now, everything is smooth sailing. Six days from order to live (including porting my number), the voice quality is great (much better than Vonage), all of the features I could ever want are included, and the price is great. I only wish there were more detailed information on the features in the knowledgebase. Other than that, all is well. I will update review in a few months.

Great Voice Quality, Easy Number Porting, Fair Pricing, USA-Only Based Customer Service (Bye, bye, India!)
Full Upfront Payment For Lowest Price, Limited Hours For Customer Service
Yes

I have had VOIPO for nearly a year

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)

I have had VOIPO for nearly a year and have had problems every 6-8 weeks.  To their credit they did find that my Internet connection did have some problems last year but I upgraded my bandwidth and that issue went away.   My two concerns are reliability of the service (I have had to have tweaks done to the configuration serveral times and they switched servers on my as well), and lack of customer support during evenings and weekends.  They will schedule time to work with you after hours, but that doesn't help when you don't know that your phone stops working correctly on the weekend or after 6pm CT.
Their forums are good, others apparently do not have the same problems as I have had.
 

Lots of features, great price, easy setup, helpful and responsive staff (when they are available). Web access to features is nice and functional. The SMS ability to change phone forwarding is great. They try hard.
Live Customer support is only 9am-6pm CT Monday-Friday.
Yes

VoIPo review: Excellent and responsive customer service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

A great provider and a terrific value with no upfront cost.  The supplied ATA is easy to set up and works reliably.  Customer service is responsive and competent, but their support hours are a bit short. 

Excellent and responsive customer service, excellent uptime, easy to set up and use
Somewhat limited (M-F business hours) support, but US-based support
Yes

2 years, no problems

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4.6
Average: 4.6 (1 vote)

I've been a customer for almost 2 years.  Voice quality has been good, and I've not experienced any outages.  My initial porting took a very long time, but I think that was the outgoing carrier's fault and Voipo provided a temporary number.  During the number port I had a couple of chances to deal with their US-based technical support, which was great - the support guys actual treat you like an intelligent human being and solved a couple minor setup issues on the first try.  The Voipo control panel software for their many features is functional, but the interface is dated and a little clunky.  But being able to "blacklist" annoying telemarketers who ignore the do-not-call list is worth the price all by itself.

Inexpensive, reliable, excellent technical support
None, really
Yes

With Voipo for about two months now

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

I have been a customer with Voipo for about two months now. I am impressed by the number of features they provide for such a reasonable price. the call quality is good, maybe 95 % of the time. on longer calls ( 30 min or more), sometimes the quality will decline, however not to an unacceptable level. 
I have had only one instance of echoing , during a call, in these two months of service . I am using this number both for personal and business reasons, as the back-up phone for business.
I also like that I can send faxes for free, only to send , not to receive. very fast customer service , still, only by email , no chat or phone feature ? a live chat will be more personable and probably a needed feature. 
this is my third attempt to a VOIP service . I have tried Magic jack - horrible quality, never recommend and Comcast digital voice - good quality and features but really expensive ( at promotion, $20/month + the need to rent an outdated modem  - they charge $7/month for a 2006 docs 2 modem, really ?)
all in all , probably the best value proposition in the VOIP arena , in today's market. seriously consider to keep this as the main land line , for the foreseeable feature .

price, features, reliability
none
Yes

I have had VOIPo for over a year now and have been very happy with their service.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have had VOIPo for over a year now and have been very happy with their service.  Customer service has been excellent.  Have recommended their service to several friends and have renewed my service for 2 more years.

It works - no fuss, no muss. Features galore if you want them. Call blocking / filtering has eliminated virtually all unwanted calls.
None
Yes

Was with Vonage previously and switched to VOIPo

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I was with Vonage previously and switched to VOIPo and siged up a month and half ago. It was very easy to sign-up, ported my number from Vonage to VOIPo and its almost less than half cheaper that what I was paying previously. Their customer service is great and they have live chat which is very accessible and great and have used it. The number port took 3 weeks from day porting request was made to actual port complete and being active and it was smooth. I am using their SIP account(Beta feature) with my own ATA and its working great. I am so glad I switched and very happy with VOIPo!  It has been the best experience of all my VoIP choices so far(I have tried Sunrocket, Lingo, and Vonage).

Many service options and atleast one option to meet your need, Great customer service and customer support. Very low cost, no added fees or hidden charges
No major show stoppers that I see as of now...but if I were to list one their online Control Panel has some room for improvements
Yes

I am glad I have switched to Voipo

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

My service has been very reliable except once I had problem for couple of days due to corrupt adapter. Voipo replaced it quickly with no charge and my service has been stable since then. The features in their vPanel are awesome. I also have international package and my calls to india seem to work fine. Only reason I took out 1 point from ease of setup is due to the fact that my number porting took more than 2 weeks (not sure whether it was due to Voipo or my previous provider). Overall, I am glad I have switched to Voipo and their rate plans are best in the market.  The customer service is very friendly & quick. I already recommended Voipo to few of my friends. Thanks Voipo.

Best price in the market. 2nd cloned line. Customer service. Online account management features.
Number porting seem to take longer.
Yes

Been with VOIPo for a couple of years

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)

I have been with VOIPo for a couple of years now.  I switched after CallVantage went away.  I can say that I have few to NO issues with this service.  It works flawlessly and doesn't let me down.  You just can't beat the feature set and the pricing.  You get all that and flawless quality of service as well.
 
It gets my vote!  Don't give it a second thought if you are looking for a provider.
 
-WTH

Just works all the time!
None
Yes

Knowing what I know now, I would make the same decision - leaving Vonage for VOIPo

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

Overall; VOIPo is MUCH cheaper than Vonage.  Essentially; I'm getting three [3]
lines for about 1/4th what Vonage *actually* charges.
 
Knowing what I know now; I would make the same decision - leaving Vonage
for VOIPo.
 
-doug
 

Low cost. Tech support is knowledgeable and speaks USA english. Allows (does not support) softphones.
Tech support has limited hours. Softphones are not officially supported
Yes

Pages

VoIPo

Newport Beach , CA
United States
2004Year Founded
60%Recommend
45User Reviews
Get Quote

Overall Rating

3.6755
4.51
71%
68%
80%
67%
90%

Service Locations

  • United States
  • Canada
VoIP app

The Skinny

First off, VoIPo doesn't want to confuse customers (or potential customers) with complex or meaningless differences between residential and business VoIP services: in the end, VoIPo's offerings are almost exactly the same:

  • Small business and home phone lines both cost $15 for a month-to-month contract or $6.21 a month for a two year-long contract
  • Small business and home phone service both deliver unlimited calls to the US and Canada
  • Small business and home phone service both have 60 included minutes of international calling per month
  • Small business and home phone service both have the same feature set

VoIPo also delivers quality customer service across all of its plans. They provide outlets like a support team, Knowledgebase, and installation guidelines for your VoIP service needs. 

the rub

The Rub

As far as a residential VoIP phone system goes, VoIPo makes it easy. Their VoIP service allows you to either choose a new number or port your existing number (for free!). With your residential service, VoIPo also provides over 40 productivity features and tools like caller ID, call waiting, three way calling, do not disturb, and more. Your residential service plan also comes with unlimited calling to the U.S. and Canada, and 60 minutes of free international calling to over 40 countries a month. Check with VoIPo's international rates chart for additional international calling rates.

If you sign up for a VoIPo residential service now, you can secure yourself a VoIP phone system for the low price of only $6.21/month (prepay sale of 2 years for $149). 

bottom line image

Bottom Line

With VoIPo, ordering service and setting up your new VoIP telephone system is easy. Select a new number or port an existing number, plug in the free VoIPo phone adapter to your phones and broadband internet connection, and that's it. VoIPo also has easy-to-understand and easy-to-read terms of service. And VoIPo also has the backing of HostGator, a leading web hosting company with a very good reputation for customer service and service consistency.

The prices are low, the features are great, the terms are easy, and the service looks good. Give VoIPo a go.

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Our Two Cents

VoIPo's residential phone service comes with the same features as their business VoIP phone system, meaning that you get 40+ features to help you make the most out of your calling experience. These include Caller ID, Call Waiting, Three Way Calling, and other features that make your phone more functional than ever. Their residential VoIP service also offers subscribers unlimited calling to the U.S. and Canada, PLUS 60 minutes of free international calling a month. This is huge for any residential phone user that infrequently calls other international countries (select countries apply). They also have low international rates, too, if you need additional international calling.

VoIPo also offers customers the option to get a cheaper monthly rate if they sign up for a two year contract. And if for some reason you aren't satisfied with their service, you can cancel within 30 days and return the VoIPo adapter for VoIPo to refund 100% of your service fees.

Plan Info
Plan Name VoIPo Residential/Small Business VoIP Plan
Plan Summary For crystal-clear calling at a low price, VoIPo's home service plan makes switching to VoIP easy. This plan comes with unlimited calling to U.S. and Canada, 60 free minutes of international calling per month, a 30 day money back guarantee, and more. Pay in advance to get a cheaper monthly rate, or just pay month to month.
Key Features
  • Easy Setup
  • Free Rollover Line
  • 40+ Features
  • Money Back Guarantee
Notes Toll free numbers are $4.95/mo. and are charged at $0.025/min. for overage incoming minutes, and $0.01/min for outbound domestic calls. Additional U.S. number available at $4.95/mo. and are charged at $0.01/min. for overage incoming minutes and $0.01 for outbound domestic calls. Faxing is $4.95 /mo.or $36.00/annually This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Plan Pricing & Services1
    Regular Price $15.00
    Promo Price $6.21
    Price Disclaimer $15.00/mo. or $6.21/mo. with 2 year contract
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • No contract : $15.00 / mo.
    Annual Contract Prepay
    (per user)
    • 2-year contract : $6.21 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $4.95 /mo.
    Included Min. 100
    Add'l Min. Cost $0.01 /min.
    Faxing
    Setup N/A
    Monthly $4.95 /mo.
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening No
    Call Transfer No
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription Yes
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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