Multiple landlines being used. All lines have quality issues and at times so bad customer can not be understood. It sounds as a really bad connection as if a cell phone where being used and it was breaking up. After 3 months of verified problems they finally came out and determined some of the equipment was bad. After replacing some of the equipment we were back and operational with no problems. Now the same problem has come back up and we are again having to use our personal cell phones for company use even though we are paying close to $600 a month for their services. Quest came out and stated that there equipment is not even all hooked up. We can not get a simple signal technical off of their computer monitoring program to physically come out and look at their equipment. Also internet connection is really slow and at times don't even work. Simple signal states that if the other company that shares the lines is watching a video on the internet it will cause interference with the phone lines. $600 a month seems pricy if you can't use internet connection and phone lines at the same time. My cell phone is capable of this and it only runs $100 a month
A lot of features but nothing else
Horrible horrible customer service, the worst I have ever dealt with. EXPENSIVE for what you get.
Internet speed is only slightly above dial up. Only works half the time and can not get them to repair.
Very Happy, fantastic quality and service
Great sound quality, very creative staff. The team put together my phone system for me, asked me how i imagined it could work in a perfect world, then built the system to those specifications (i didn't know they could do it the way i described, but it's great). The training staff was very prompt and friendly, got my team up to speed on the new features that will keep my co-workers in contact. Provisioning team helped keep the setup simple, pre-programmed everything so i just needed to plug in phones around the office. The support team has also been great, tweaking my setup for me, very nice. Service has been very reliable, very happy with the quality and sound.
Many features, great quality, simple setup, great staff to work with (setup, training and support are all fantastic)
Separate phone, billing and call recording portals, I would like to see one simple "everything" portal.
SimpleSignal: Sales team dynamic improved immensely
I cannot begin to tell you how happy I am that my company chose SimpleSignal for our cloud communication needs. We have multiple offices with remote users sprinkled in and these guys have literally changed the way we communicate!
All calls now are 4 digit extension dials...plus we are doing point to point video calls seamlessly...literally our sales team dynamic has improved immensely.
I highly recommend these guys as they create solutions, not just slap in some solution that will get you by.
* awesome product set
* products work
* really a think out of the box company
SimpleSignal: Serious Issues
We had serious issues with call connections with likely cost me thousands in business. After several drawn out issues we cancelled our contract which was quite the dispute. They drew out the cancel process and billed us for the several months it took for them to let us out of a contact that they could fulfill. They have now sent us a collections notice for charges that were applied during these cancel disputes when we were not using their service. HORRIBLE company!!!
expensive. horrible customer service and business ethics
Out of all the decisions I made in starting up my company this was the worst. Polite customer service department of 2 can help with basics. Phone quality inconsistent- they said it was the DSL- but have used another VOIP provider without any issues. I would look elsewhere...
expensive compared to competition, poor quality
Getting information was easy. Signing up was easy. The trasition was smooth. The follow up customer service helped tons!!
I've been with a couple of others, and it doesn't get better than this!
Very expensive for what you get. We have been disappointed in the call quality. Customer service is average since they can't seem to solve the call quality.
It really works great!
I'm a new customer but everything went smoothly and the voice quality is great.
Very happy customers
Simple Signal has definately been worth the switch. Their great customer service is worth it alone!!!
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