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Home > All Providers Reviews > Nextiva

Nextiva Reviews

Nextiva has changed business phone service for good; Nextiva's phone service combines high-quality service with incredible technical support — and you can keep your arms and your legs. One of the best in the business today, Nextiva delivers powerful communications capability with simplicity and ease of use.

Nextiva has two basic phone plans: Connect and Nextiva Office. Both have multiple scalable options: as you increase your calling capabilites (for instance, expanding from 1,000 minutes a month to unlimited minutes) your monthly flat rate increases. But that’s it: there aren’t setup fees or contracts (that is, unless you want one; like most other VoIP providers, Nextiva offers a discount to encourage you to sign a contract).

No matter what plan you choose, Nextiva will load your plan with useful features. Even Connect 100 (100 minutes for $8.95 a month) offers 10 virtual extensions, along with cell phone integration, follow me features, advanced voicemail features and more. Plus, Nextiva offers a wide variety of helpful customer support options — including US-based support.

Nextiva also offers efax and SIP trunking service.

Message from VoipReview.org Staff: VoipReview has reason to believe that individuals or entities associated with or having an interest in promoting Nextiva have been attempting to post fake or otherwise inauthentic reviews in order to artificially increase the overall review score of Nextiva on VoipReview.org. We have unpublished reviews that we’ve confirmed are fraudulent, and we continue to investigate all of Nextiva’s reviews. Please take this into consideration when researching VoIP providers. We are committed to ensuring the integrity of all of our user reviews.

 

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Write your own review

#1 choice for any smart Business owner.

user_review
5
Average: 5 (1 vote)
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I have to give my blessings to this company. After 2 dreadful Voip providers that didn’t know one thing about service or having a product that should function properly, I finally got out of that mess and came across Nextiva. My father in law recommended this company to me, and I would like to keep you guys informed….. if you are researching and thinking about going with another company, don't. Every point with them has been great. The features they have actually work, unlike my past providers.
So there it is, now I feel that I saved a few businesses by this post!
Cheers!
Raymond

I know from experience....they top any other company!
Yes

Nextiva A+

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No brainer to use them. Coming from Comcast where I was paying them $230 every month to nextiva where I now pay $90. This was my first experience with VOIP and the experience has been superb. This service is the alternative for business. It literally took me 15 minutes start to finish. I setup our 3 phones and the transfer to them was super easy. Lots of people have written lengthy reviews on why they like nextiva and I agree with all of them. I have called the nextiva support a few times. The reps were friendly and knowledgeable.
The porting process took 2.5 weeks and was painless.
I have never written a review and that itself tells you how I feel about the nextiva system. It was a pain writing this review though. Why in the world do they make it so difficult to post one of these on this site?? I spent more time on this than getting the system setup. lol
Not having to pay a frightening phone bill every month where comcast keeps sticking new fees is probably the best part. A+

Yes

Used CallVantage then switched to Nextiva

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I really liked ATT's Call Vantage before they decided to give it the boot. I never really had an issue with them and it was good while it lasted. It was easy to install the Linksys adapter and the call quality has been exceptional on Nextiva.

Installation was easy Price is cheap
none
Yes

Nextiva: beat my expectations

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The sales associate that helped us, Todd was nice and understood the service he was selling me. Of course this is my opinion of Nextiva and what I've seen from this company makes me VERY happy to be a user. The level of service after sales is something I haven't experienced in a while. Most vendors I deal with don't care for their customers........they just sell the product and move on to the next customer. I have been greatly surprised by the amount of support. My two emails I sent this week were responded to quickly and with a good answer. Not just an annoying template. The custom auto attendant is a winner. First, they recorded it for us. Second, I've had customers compliment me on it!! Before the auto attendant we were probably spending half of our days transferring calls from one phone to another. Establishing the layout of our service and what we wanted to achieve was not difficult. I figured there was going to be a manual I had to read - not the case. No need to have a tech/IT background in order to set up. One thing I would say to make sure you have is a good internet connection that's reliable. I had 6 lines and a t1 when we first got things going. Because we expanded our sales line we needed more phones and therefore a better internet connection. Although in our first phase we added 4 employees, I got another t1 and do have plans to continue this expansion of our sales floor. They have undoubtedly beaten my expectations. When I think I save money I get worried, just because I always have the feeling something bad will happen with a company that has cheap prices. Nextiva deserves a thank you from me. Actual people answer their phones and it's not outside the country. I also need to talk about the person that welcomed me when I joined. His name slips my mind right now but a person from Nextiva called and thanked me for signing up!!!!!???? That was amazing and unexpected. If I could give the service 10 stars I would.

Yes

VoIP business phone

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As a small business owner I wanted to look into a cost effective home business phone service solution, VoIP was the perfect solution and Nextiva was the vendor of choice ! I was happy to not pay my analog company with all the taxes and surcharges, the Nextiva sales rep I spoke to was so knowledgable and courteous, I was happy to sign up! I'm now able to run my home business and save tons of money, so happy to go from a monthly $70 to a $20 bill!
Nextiva customer service was great, patient and hooked me up, literally! In this economy it's great to have such a great, cost effective solution! Thanks Nextiva!

Cost effective, great customer service, great product!
None!
Yes

New Voip Phone Line

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I am a small business owner and switched to a VoIP solution recently and I could not be more happier!! The phone service is cost effective and I will never go back to a analog phone company that charges such high service fees and taxes! I am happy to be a VoIP customer with Nextiva, the sales person was very knowledgable and customer service took the time to get me set-up. I am able to conduct my business efficiently and effectively. I am happy to know that I never have to pay my expensive $70 a month to now $20 a month, it's such a great relief and savings! Nextiva has been outstanding to work with and a great small business partner!

Cost effective, I am saving so much money!
Yes

Exactly what we needed. Happy with the switch.

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Nextiva was exactly what we needed. We used Vonage for our phone service and when we went from needing just one phone to 4 I started looking at pbx companies. My quotes and research led me to go with Nextiva. Most companies I was looking at seemed similar on paper. We knew that if we were to switch phone companies it had to be during our slow season because I was not too comfortable with the idea of switching our phone service in the heart of busy season. I started researching a month or so before we actually switched and did not want to have one of those horror stories that I read about on sites like this. Nextiva seemed to be the best from what I read on the web and coincidentally one of my suppliers also uses them.
Vonage was not bad for what I was getting and I still use them at my house. The porting transition from Vonage has been good and my number transferred yesterday and everything works fine. We are yet to setup all the features but have the basics down for now. I have music on hold, a greeting when people call in and my number works.
Because we added three more numbers our main 303 number stayed the same and we got three other 303's from Nextiva.
I got Polycom 330 phones to use with them and all of us have the same phones. The phones look ok but I like how we all have the same phone rather than a bunch of different cordless handsets. The phones came to us in two days after ordering the service and were ready to go from the start. Our phone usage is limited right now but as things get busy being able to dial each other from an extension is what I get and expect for my business.
The support being in the US instead of overseas with vonage is something I like and is nice but wasn't a reason I'd leave Vonage. I firmly believe in not changing something if it ain't broke. Vonage worked fine but couldn't do what we were looking for and Nextiva can. I'm very pleased and can see myself recommending them to others I know.
The MountainCo

Moving providers was not tough and their support assistance is good. The phones were setup when we got them and the online control panel is not tough to understand. The call from their support when we joined was a nice touch. All works well.
Do not have any as of now.
Yes

Nextiva, back to reality...a real review.

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We were looking for a good alternative to the standard phone company and the outrageous bills we were getting every month. I did alot of research, and by the very reviews on this website I decided to go with Nextiva. Ordered the phones and the service, received them promptly and got good help getting it set up. Numbers were ported over correctly, and everything seemed to work fine. We had some call quality issues in the beginning (calls cutting in and out), after a few (it never takes just one) calls to support, someone dialed in to our router and changed some settings and got it fixed.
We've been with Nextiva for probably close to 6-7 months now. The first few months were pretty good, as far as reliability. However, it has progressively gotten worse. About a month ago, we had ZERO phone service for about 2-3 hours one morning. In fact, Nextiva's own 800 number was out of service....so, we were there with no phones, and no way to even contact Nextiva to tell them our phones were out. Eventually they came back to life, but for those 3 hours it was a total nightmare.
Since then, they have been "okay". A few dropped calls, nothing major. I could deal with a dropped call or two over a month, when i'm saving close to $175 per month. However, lately, it has become unbearable. About 3 days ago, we had a total outage again...no phones period, no outgoing or incoming calls. Again, Nextiva's phone number was out of order, no way to notify Nextiva. They eventually came back up, but now, we're having some serious problems we haven't had before. Randomly, when a customer calls...we cannot hear them at all, but they can hear us. So, we answer...nothing..silence. So, we have to immediately call them back or hope when they call again, that it works.
I had a customer call yesterday, THREE TIMES, before we were able to get a good phone connection.
I used to recommend Nextiva to all of my colleagues...now, I tell them all to stay away. When it works, its phenomenal (Saving A LOT of money, gained alot of cool features, etc.)...but when it doesn't work...its a nightmare (which is becoming more and more often). Support just kinda takes guesses at what the problem is...emails are unreturned for days. Everytime you call support, you talk to a 20 year-old something, who sounds completely ticked off about their job. I've never once gotten a, "I'm very sorry you are receiving this problem." It's always, "Well....I guess it could be your router." or something similar.
Not to mention billing has messed up my renewal amount MULTIPLE times (charging me extra). They always fix it without a problem, but it always requires an email to tell them "You have messed up my billing....AGAIN".
If they had better support staff, and a more reliable platform, it would be an excellent excellent company. However, the old adage always seems to ring 1..."You get what you pay for." I elected to save over $175 per month for phone service...and now, i'm "paying" for it.

Pricing Phones Features Ease of use of online platform
RELIABILITY - never know from one day to the next if they will work properly Tech support - always seem unhappy, long wait times, most problems unsolved
No

NEXTIVA IS THE BEST, First time to Use VoIP. I lucked out and found the best customer service and Provider!!

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Nextiva Service is great! I actually have a real person that is my account rep! Where do you find that anywhere these days!? I'm a small business and it does not matter how small or large of a company you are, they make sure you are satisfied and treated with first class service. I got a call from my account rep after getting my account setup. I was not expecting anything, thought it was just a welcome call and thought ah probably will never hear from them again. Well I WAS WRONG, being this is the first time to try Voip, I didn't really know to much about it, so I made a few mistakes. But my rep called me back and helped me through everything! He has e-mailed and called to make sure everything is good. He had Tech support calling me to have my phone setup properly, customer service making sure my bill is correct (even though I picked the wrong plan) ETC. WOW your customer service has been great and everyone including "Graham" (Account Rep) have beat my expectations on any service provider I have dealt with. Not a cable, cell phone, or computer company etc have I had such a personable experience with great service. So don't worry about the bill Mix up. It is worth every penny. Heck it was my fault picking the wrong plan. So lets call it even! I just want to say THANK YOU! I have and will keep recommending Nextiva for a small business solution!!
A Mikla
Real Life Computers

Best service, quality and Real People to help!!!!
NONE
No

Awesome service for little money

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I recently signed up for the service and can only say good things about it. I was happy with my old provider but since business these days was slower than ever, I couldn't afford to pay that much money anymore. So after comparing the service with some other ones, the biggest point of attraction were the friendly people and the no hassle signup process. After finally getting my phones, I plugged them into the internet box and assigned my employees in the control panel. A litterally 5 minute process to configre my 5 phones. I was able to start receiving and making calls right after that and I was able to forward my number to a temporary phone number I received.
I would recommend the service to everybody. They have been all professional and helpful, but at the same time everybody remained so friendly and tried to go out of their way even after the signup process. Would recommended it to everybody, great service that I never would have expected because of the low price.

Yes

Pages

Nextiva

Scottsdale, AZ
2005Year Founded
74%Recommend
194User Reviews

Overall Rating

4.05
4.27
83%
80%
83%
81%
85%

Service Locations

    Plan Info
    Plan Name Nextiva Office Pro
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Unlimited Virtual Faxing
    • US Customer Support
    Notes International rates apply to international calls.
    Plan Pricing & Services1
    Regular Price $19.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No 
    
	
    
		
			
    
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				Phone Credit
				
			
    
			
    
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				Unlimited
			
    
			
    
				Incl. Long Distance Min.
				N/A
			
    
			
    
				Add'l Long Distance Min. Cost
				N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Pro Plus
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Conference Bridge
    • Mobile App
    Notes - This Plan is available in the following countries :
  • United States
  • Canada

    		•
    Plan Pricing & Services1
    Regular Price $22.95
    Promo Price N/A
    Price Disclaimer As low as, per month/user
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No 
    	
    
		
			
    
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				ATA Included
				
			
    
			
    
				ATA For Sale
				
			
    
		    
	
    

	
    
		
			
    
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				Local Min.
				Included
			
    
			
    
				Add'l Local Min. Cost
				N/A
			
    

			
    
				Long Distance
				Unlimited
			
    
			
    
				Incl. Long Distance Min.
				N/A
			
    
			
    
				Add'l Long Distance Min. Cost
				N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Nextiva Office Enterprise
    Plan Summary -
    Key Features
    • No Set-up Fees
    • Unlimited Calling
    • Call Recording
    • Nextiva Toolbar
    Notes -
    Plan Pricing & Services1
    Regular Price $29.95
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No 
    
	
    
		
			
    
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				Included
			
    
			
    
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				N/A
			
    

			
    
				Long Distance
				Unlimited
			
    
			
    
				Incl. Long Distance Min.
				N/A
			
    
			
    
				Add'l Long Distance Min. Cost
				N/A
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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