Name: Vitelity
Rating: 1.0

Vitelity Reviews

Vitelity is committed to providing rock-solid service and high quality customer care for each and every one of their customers. The wholesale VoIP products and services Vitelity offers are the most up-to-date available in the industry. Vitelity is committed to always being up-to-date, and are constantly evolving with the rapid avdancement of new technologies. Vitelity ensures their customers receive the best the industry has to offer.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

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Constant failures, unresponsive and now refusing to port out

netopsco Jun 29, 2019

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 3 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 3 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1 (1 vote)

Authentication system fails frequently, taking SIP trunks down for customers. No support (except email asking if there's still a problem) and now they are refusing to port numbers so we can leave their shitty service.

Pros 2017 Vitelity

Cons 2019 Vitelity

Vitelity used to be a great company..

vrchris Jul 23, 2017

user_review

Sound Quality

Average: 1 (1 vote)

Price

Average: 1 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 2 (1 vote)

Reliability

Average: 2 (1 vote)

Rating

Average: 1 (1 vote)

Before Vitelity was purchased by either Onvoy or Intelliquent, who knows at
this point, they were great; very responsive and helpful. However, now it
seems whomever purchased them just left them to die on an island. LNP goes to
voicemail all the time, support tickets are answered *maybe* within 48 hours.

They claim to be understaffed, but then again, they've been saying that for
about 6 months now. It would appear this is a sinking ship. We've since moved
our services, but as long as you never need anything support-wise, Vitelity
is a decent company.

I feel bad for the account managers, as they have to take the brunt of the
frustrations with limited ability to do anything. It just feels like pulling
teeth just to get something simple done or even just get an acknowledgement
that someone sees you exist.

Pros Their vFax is pretty nice when it's not down.

Cons Support, Pricing is way higher than most providers, You are always last on their list of cares.

Never again

burdickdog Jun 01, 2017

user_review

Sound Quality

Average: 3 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 3 (1 vote)

Reliability

Average: 1 (1 vote)

Rating

Average: 1 (1 vote)

After 10 emails asking for an update I finally have decided to stop using
this company. They really just don't care. If it works it works but when it
breaks they just sorta get it fixed when they can. Too many outages!!

Pros Their portal is great

Cons Getting a port done or if anything goes down which it does then you just sit and they don't respond back.

Vitelity

2004Year Founded

3User Reviews

Request a demo

Overall Rating

2.67

Sound Quality33%

Reliability26%

Features53%

Customer Service20%

Price53%

Service Locations

Plan Features
API	No
Calling Card	No
Colocation	No
E911	No
International A-Z	No
Origination	No
Portal	No
Termination	No
Toll Free	No