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Voxby vs Broadview Networks
Compare Voxby vs Broadview Networks. Find out whether Voxby or Broadview Networks is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Voxby and Broadview Networks and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 1 Reviews
Overview:
Broadview Networks is a leader in the IP communications field, offering enterprise-grade business VoIP services, consulting and network optimization, and IP and...
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 2005
- Website: www.broadviewnet.com
- Headquarters Country:
- Founder Year: 2004
Plans Available*
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Users Average Rating
Recent User Reviews
It took us over a month to get our service set up. Nobody at Voxby could figure out the problem. Then we were unable to contact one of the cities that was part of the in-plan unlimited international plan. It took over a month to get that resolved. There are constant connection issues. They only have one person at the customer service number who can help and he is terribly rude. If he is there to help you, you are lucky, if not tough luck.
To make a long story short, my debit card mag strip went out so I had to get a jcard. Everything was the same except for the 3 digit security code. Unfortunately, their system will not allow you to change this and you have to set up a whole new account. After numerous attempts to contact them via phone and replying to the emails their automated system sent me saying the credit card would not go through, I gave up and had to get another provider who would actually help me when I needed help. Now, they are trying to sue me in small claims court for 7 months of service even after they cut the service off within two months of not being able to pay.
They were aggressive in pricing my bundled solution to make it attractive to switch from Verizon to their service. Reliability has been horrible though. One of my two circuits is down at least once a month, and this month I've had downtime 3 times already! Sure they provide credits for downtime but that doesn't offset the loss of business when I can't make or receive phone calls. Even if I have to pay a penalty to switch I can't afford not to at this point.



