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Jan 01, 2026
voip.ms vs CenturyLink
Compare voip.ms vs CenturyLink. Find out whether voip.ms or CenturyLink is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of voip.ms and CenturyLink and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 352 Reviews
- 27 Reviews
Overview:
VoIP.ms is a top-of-the-game Montreal-based Voice over IP (VoIP) company founded in 2007. VoIP.ms focuses on cloud communications and prides itself to be the most feature-rich VoIP provider. Its platform is used by over 80,000 customers namely...
CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. They can provide customers with solutions for internet, business phone, residential phone, and TV...
Provider Info
- Website: www.voip.ms
- Headquarters Country: Canada
- Founder Year: 2007
- Website: centurylink.com
- Headquarters Country: United States
- Founder Year: 1981
Plans Available*
- Pay Per Minute Plans - $0.85
- N/A
Users Average Rating
Recent User Reviews
Very good service, technical support answered quickly Very easy to setup, all features setup is web based and no extra costs. Setup within minutes Very good call quality Reasonable price Since service recovered from attack last year, has been very reliable
We finally dumped Big Telecom after rates went up for sub-par internet service, and we couldn't justify the extra cost of maintaining a copper POTS line that was getting spam calls. Granted, there's something to be said for the generally solid reliability of a "proper" landline. Particularly after recent VoIP woes, including a persistent DDoS attack on Voip.ms. I hope their new security-improved setup will prove stable and dependable, and they'll have another stretch of years with few service interruptions. The big plus: A rich set of features including call-screening IVR, multiple sub-accounts, and custom call routing. All at a very reasonable cost at least for light to medium users. That, along with having a cell phone for backup, made it worth staying.
CenturyLink has the worst customer service of any company that I've ever dealt with. The customer service reps are poorly trained and speak very little to no English and have trouble understanding questions. For a telecom company I'm astonished about how bad their customer service is, they're useless. I'm trying to get a new line run to my new house for home phone landline service and I've been on the phone with them 3 times and transferred to countless reps and none of them could understand and solve my issue. Then I found the link on their website to contact upper management and I contacted them and all they said was that they'd escalate the case to the supervisor and I never got a response back, then I contacted them again 2 more times inquiring about a follow up and I never got a response back. I implore you not to do any business with CenturyLink, their customer service is absurd.
I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. TWICE! Therefore the service was never hooked up. I continued on with spectrum. This was in May of 2019 & they have not stopped billing me or harassing me, to date. They are now trying to say I, a senior citizen ordered self install for my home & business. I would have never done that, not in a million years, that's just one of their lies. I have involved the attorney generals office & centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. They have never sent the labels & I can prove that through photographed daily mail, in my email. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I NEVER had)over to a collection agency. Keeping in mind, centurylink gave me until the 24th of march 2020 to send boxes back (without the labels they claim to have sent)in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. So this is their way of working things out, by lying & deceitful actions. How can someone collect on something they NEVER provided & better yet threaten an excellent credit record for something that NEVER took place?? WORST company & customer service EVER!! Almost a whole year of harassment from this company & still have gotten NO where!
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
