Team collaboration tools have never been more important than today. With the growing need to adapt to mobile solutions, it’s necessary to keep up with the times and be able to work across time zones...
Sangoma vs netTALK
Compare Sangoma vs netTALK. Find out whether Sangoma or netTALK is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Sangoma and netTALK and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 5 Reviews
- 32 Reviews
Sangoma offers hardware and software products for large-scale telephony carriers and projects.
Sangoma's gateways and voice hardware allow users to set up their own large phone systems. Sangoma also provides equipment...
netTALK is a residential VoIP service company founded in 2008 and based in Miami, Florida. The provider offers big savings on local and long distance calling with their residential VoIP service plans. Their products are easy-to-use products, so...
- Headquater Country:
- Founder Year: 1984
- Website: nettalk.com
- Headquater Country: United States
- Founder Year: 2008
Users Average Rating
Recent User Reviews
Very worst support from sangoma. I am using 3cx they don't how to route the calls. its taken more than a month still they not able fix.
I used to use the sipstation product. If I had an issue with a setting up a device there was a customer service number. You might sit on hold for an extended amount of time, but they were usually able to help. I have purchased a new sipstation device and I have had issues with it from day 1. I have called the support number numerous times in the last month, but no one has ever answered. After waiting on hold for a couple of minutes your call is forwarded to a voicemail. I have left my name and number on at least 5 occasions in the last month. I have received 0 calls back from Sangoma. I just tried again today to no avail. This is the last time that I will use any of their products.
I have had Nettalk Duo for over five years. This year I renewed again on March 14 for one more year from March 23 to March 22, 2021 paying for the whole year. My equipment just went bad and I did not wanted to use Nettalk any more as there is several other means these days. As a matter of fact I would use for may be one call a month or so in the last year or two. I had kept it just as backup to landline. As the equipment went bad, I wanted to terminate the service and get prorated amount back from the one year service prepaid. They came back and said that they cannot process the order if it is more than 120 days. Today July 20 is within 120 days from the renewal date of March 23 but not from the date of payment which is March 14. Paying early I got penalized. They said they cannot do anything. Terrible customer support. Paying early and being a good customer, you get punished. Be aware..
I've hat a netTalk Duo tat worked fine for a few years. Over the last year it started going off line with the flashing red light. I had to reset it bu y unplugging it and then plugging it back in. This was happening more frequently, so when I happened to get an email solicitation from netTalk to upgrade to their new upgraded device the ezLINQ, I decided to give it a try. A week after I ordered it I had not been provided any tracking information. So went on line to call them up. (Found out that there was not a direct phone number.). The only two options were text messaging and email. I wad told it took two weeks for delivery. A few minutes after texting I received an email from USPS that a tracking number was provided but package had not been provided to the carrier. Two weeks later the USPS still had not been provided with the package. I texted netTalk again, After about 45 minutes the Customer Service could not tell me anything more than what I already knew. (there was a tracking number provided to USPS and they were awaiting for the package to arrive at the facility.). The customer Service said they would check on status and email me. After 24 hours had passed I had not received an email. I texted netTalk back and told them to cancel my order and to issue a refund to my PayPal account. Late that evening I received an email from USPS that the item had arrived at their facility. I texted netTalk that I had cancelled the order and that I did not want the package. I told them to intercept the item and to refund my PayPal account. They made no attempt to intercept the item. After more texting and they finally sent me a return Fedex mailing label and told me that once they received the package back that they would issue the refund. The package was delivered back to netTalk on October 2, 2019. I informed netTalk' Customer Service that the package had been delivered and to issue the refund. As of today there has been no refund issued and netTalk Customer Service will no longer respond to my text messages or my emails. I have initiated a dispute with my credit card company. BOTTOM LINE.....STAY AWAY FROM NETTALK.