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Jan 01, 2026
Phone Power vs Vonage
Compare Phone Power vs Vonage. Find out whether Phone Power or Vonage is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Phone Power and Vonage and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 126 Reviews
- 16 Reviews
Overview:
Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company...
An established name in the telecommunications industry, Vonage provides powerful residential VoIP services that are affordable and easy to set up. They offer four home phone plans that are flexible and loaded with all the right features to let...
Provider Info
- Website: phonepower.com
- Headquarters Country: United States
- Founder Year: 2005
- Website: vonage.com
- Headquarters Country: United States
- Founder Year: 2001
Plans Available*
- Home Phone USA/Canada Plan - $8.33
- Vonage North America - $9.99
- Vonage U.S. & Canada 400 - $12.99
- Vonage World - $9.99
Users Average Rating
Recent User Reviews
I was with PhonePower for 5 years and recently "ported" to CallCentric. I am so glad I did! This summer, we learned that our home phone had been ringing busy for over a week and important calls had not gotten through. After much hassle with PP, I researched other Voip providers. Bottom line: I now have superb technical support, excellent custom features, and a much lower bill. Other than getting no calls for weeks, I was unhappy for a long time about other issues. #1: calls going through Nomorobo spam filtering rang once at home before Nomorobo killed spam. Calls that went through had the Callerid screwed up. The PP web interface was always very slow, clunky, and limited options, such as a small limit on blocked numbers, etc. I did not realize that other Voip providers now offer modern, fully customizable features, web gui and mobile apps. The PhonePower billing, rates, and policies are abominable compared to competitive providers. For example, when my credit card expired and got a new expiration date, as they do every few years, I don't think I ever received any notice. If they didn't email, they certainly knew the phone number to call me on! That was 9 months before recent issues and I did solve the billing problem. By the way, the online bills never show a name, jut an address. Which makes it more difficult to port a phone number out. Probably not by accident: "Hotel California" that is easy to get in and a huge pain to check out. Buyer beware. (I did get ported with the help of CallCentric support asking for a screen shot of the payment screen with my name on it). Five years ago PP was the best I could do after Verizon dumped us. Now, not so much.
I have been a customer since 2009. The service meets my needs with the main line and a cloned line, giving me the ability to have 2 calls simultaneously. From the beginning I have brought my own adapter (picking it from the list of supported devices). I recently replaced it and discovered that the automated provisioning scripts don't support the setup of the second line. That's okay -- I contacted PhonePower and they put me in touch with one of their technicians who was able to give me enough information so I could manually configure my adapter. Recently (August 2023), I noticed that my adapter showed everything was good but calls weren't coming through (going immediately to voicemail) and then one of the 2 lines became inactive. I contacted support via email and continued to work on the problem (I'm in IT so I don't mind digging into problems and stepping through a reconfiguration process). Using my notes from the manual setup, I got things working again. I also noticed that my firmware on my adapter was significantly out of date and updated it too. I had it fixed before customer support reached out to assist. Things ran well for a number of weeks and then suddenly calls were going directly to voicemail again. That's actually not a bad thing since PhonePower automatically sends a copy of the voice mail to my email. So, I typically screen my calls anyway. To fix it, I have simply unplugged my adapter for a few minutes and then everything works fine -- I can call the house phone from my mobile and everything rings through just fine. I don't know if this is a problem at PhonePower or with my adapter or perhaps my internet provider. I'll dig into it one of these days but it isn't on the top of my list to fix. The amount of spam calls has been reduced by use of NoMoRobo which Phone Power provides free along with good instructions to setup. So, overall, I'm happy with PhonePower. The sound of the calls is excellent; customer service has been responsive and helpful; and it does a pretty good job filtering out spam calls. Some reviewers have reported caller id not working in the past. All I can say is that it has always worked for me since 2009.
I have been a Vonage Customer since 2007. I worked as a civilian for the Department of the Navy when I purchased Vonage and have taken my Vonage module everywhere I have worked/lived both in the U. S. and overseas. I have retired in Lima, Peru and I can tell you Vonage has been a great product/service from day one! My last 3 years working for DoN, I lived in East Africa and it was great to be able to have my wife and friends contact me, as well as myself contacting them, with the same clarity as though we were next door to each other. Anytime I've wanted to change a Service Plan, only a couple of times, the Vonage Customer Service Personnel have been outstanding. A+ service! Frankly, I cannot imagine why anyone working abroad would not purchase Vonage as their phone service. I have used Vonage in overseas areas where the internet connectivity was no more than 1 meg and still the transmissions can through as though the people I was talking to were across the street.
I have had Vonage for 7 years and I must say I am probably one of the few who never had a problem that was not resolved in one call. I have the same device and pretty much know what to do when a problem arrives. My problem is they are charging a lot of money compared to all other VOIP providers. Price is a big factor today as people use there home phones less and rely on cell phones more. Vonage was having a sale and they are going to charge all new subscribers $9.99 a month for one year. So I called and asked I have been with you all these years and how about giving this deal to me. I was sent an E Mail and told that I could offer me a $14.99 a month deal. I have to say I was a bit shocked as a 150-250 minute a month user I would have thought they would love to get me locked into a higher plan after a year and keep a long term customer. So now I am with basic Talk at a total of $13.70 a month. The call quality is just as good
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
