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Jan 01, 2026
Phone Power vs Rebtel
Compare Phone Power vs Rebtel. Find out whether Phone Power or Rebtel is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Phone Power and Rebtel and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 126 Reviews
- 23 Reviews
Overview:
Phone Power is a California-based VoIP company that delivers residential VoIP phone solutions throughout the US and Canada. Founded in 2005, Phone Power has a growing subscriber base and has earned a number of industry awards. In fact,the company...
Rebtel is starting a revolution.
A venture capital-funded start-up, Rebtel began in 2006 with the goal of 'taking the phony out of mobile telephony.' If Rebtel hasn't succeeded at that goal, Rebtel has taken high prices...
Provider Info
- Website: phonepower.com
- Headquarters Country: United States
- Founder Year: 2005
- Website: www.rebtel.com
- Headquarters Country:
- Founder Year: 2006
Plans Available*
- Home Phone USA/Canada Plan - $8.33
- N/A
Users Average Rating
Recent User Reviews
I was with PhonePower for 5 years and recently "ported" to CallCentric. I am so glad I did! This summer, we learned that our home phone had been ringing busy for over a week and important calls had not gotten through. After much hassle with PP, I researched other Voip providers. Bottom line: I now have superb technical support, excellent custom features, and a much lower bill. Other than getting no calls for weeks, I was unhappy for a long time about other issues. #1: calls going through Nomorobo spam filtering rang once at home before Nomorobo killed spam. Calls that went through had the Callerid screwed up. The PP web interface was always very slow, clunky, and limited options, such as a small limit on blocked numbers, etc. I did not realize that other Voip providers now offer modern, fully customizable features, web gui and mobile apps. The PhonePower billing, rates, and policies are abominable compared to competitive providers. For example, when my credit card expired and got a new expiration date, as they do every few years, I don't think I ever received any notice. If they didn't email, they certainly knew the phone number to call me on! That was 9 months before recent issues and I did solve the billing problem. By the way, the online bills never show a name, jut an address. Which makes it more difficult to port a phone number out. Probably not by accident: "Hotel California" that is easy to get in and a huge pain to check out. Buyer beware. (I did get ported with the help of CallCentric support asking for a screen shot of the payment screen with my name on it). Five years ago PP was the best I could do after Verizon dumped us. Now, not so much.
I have been a customer since 2009. The service meets my needs with the main line and a cloned line, giving me the ability to have 2 calls simultaneously. From the beginning I have brought my own adapter (picking it from the list of supported devices). I recently replaced it and discovered that the automated provisioning scripts don't support the setup of the second line. That's okay -- I contacted PhonePower and they put me in touch with one of their technicians who was able to give me enough information so I could manually configure my adapter. Recently (August 2023), I noticed that my adapter showed everything was good but calls weren't coming through (going immediately to voicemail) and then one of the 2 lines became inactive. I contacted support via email and continued to work on the problem (I'm in IT so I don't mind digging into problems and stepping through a reconfiguration process). Using my notes from the manual setup, I got things working again. I also noticed that my firmware on my adapter was significantly out of date and updated it too. I had it fixed before customer support reached out to assist. Things ran well for a number of weeks and then suddenly calls were going directly to voicemail again. That's actually not a bad thing since PhonePower automatically sends a copy of the voice mail to my email. So, I typically screen my calls anyway. To fix it, I have simply unplugged my adapter for a few minutes and then everything works fine -- I can call the house phone from my mobile and everything rings through just fine. I don't know if this is a problem at PhonePower or with my adapter or perhaps my internet provider. I'll dig into it one of these days but it isn't on the top of my list to fix. The amount of spam calls has been reduced by use of NoMoRobo which Phone Power provides free along with good instructions to setup. So, overall, I'm happy with PhonePower. The sound of the calls is excellent; customer service has been responsive and helpful; and it does a pretty good job filtering out spam calls. Some reviewers have reported caller id not working in the past. All I can say is that it has always worked for me since 2009.
They have the worst call service. They behave like thieves and will take money from your account without informing you.
Please don’t waste your money. THIS is what I emailed them - Apr 19, 2021, 17:53 UTC I have used so many apps to make international calls, and so far your app has been the worst call quality. Used every which way possible, data, WiFi, phone line, called FROM different locations, different phones, called different numbers, same issue everywhere. No customer servie person to call, ONLY EMAIL!! WHAT?! Are we living in the 90’s??? And when emailed customer service, was told to send photo??? Really? Horrible experience! Going to tell anyone and everyone possible to STAY AWAY from you guys and save money and time. I had to chancel and look for something else. Not worth a single penny. AND THIS IS HOW THEY RESPONDED Ryan (Rebtel) Apr 21, 2021, 3:59 UTC Thanks a lot for getting in touch! I understand you would prefer a fast call, however, due to troubleshooting we currently only offer support through chat or email, so we don't have a phone number you can dial to reach us and we're very sorry if you have to go through all this I know how frustrating this must be to you. I understand the purpose why my colleague has asked you to send a screenshot because we want to make sure that you're only using the WIFI option only because we can see from your account that you're using the Phone Lines all the way from Last year and we did not see any changes with your connection. If you have been with the biggest TELCO company in the US you have probably gone through some troubleshooting too but it's different with Rebtel since we do not have phone support so that is why we have to ask you series of questions and sometimes screenshots for our reference. We respect if your judgment about Rebtel is a horrible app but if you measure that by how we attend to our user's complain then you probably have not been to any biggest TELCO where they have the worst troubleshooting process compared to us. You may cancel the account if you can't bear with the way we communicate with you, I am so sorry but we can only help you through email and if you do not have patience with it we cannot do anything about it. Yes, we're not in the '90s anymore but emailing is fun and you should find that way too. Thank you for being the best part of Rebtel! Best Regards, Ryan Rebtel Customer Team
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
