The Unified Communications and Collaboration market is in the midst of a rapid transformation. With big players merging and new names coming to the forefront, plus with constant innovation and new...
Improcom vs VoIPo
Compare Improcom vs VoIPo. Find out whether Improcom or VoIPo is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and VoIPo and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 21 Reviews
- 40 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
Branded as “The Likable Phone Company,” VoIPo offers affordable home phone solutions to customers in the United States. The company was created by Hostgator, a popular web hosting company, in 2006. Dedicated to delivering a reliable and...
- Headquater Country:
- Founder Year: 1996
- Website: voipo.com
- Headquater Country: United States
- Founder Year: 2004
- VoIPo Residential/Small Business VoIP Plan - $6.21
Users Average Rating
Recent User Reviews
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
I am a photographer and need to make a lot of international calls to either overseas clients or to the locations where the weddings takes place, as well as the clients all over the US. I was looking for a stable telephone service with the good quality calls and an easy to reach tech support in a case of emergency. I stumbled upon Improcom's website on Google while searching for Voip service providers. The sales department was very thorough about the services and their equipment and prices. The sign up process was fast, and after couple of days I have got the phones and was ready to roll. I have never used the VOIP before and to my surprise the quality of sound was great and still is until today. The price is reasonable and so far I am a happy customer.
System was down again.( I took their Customer service rep (his name is Ray) 20 minutes on the phone to admit there is a major outage. Ray had no idea how long it will take to fix. When asked to talk to a supervisor he told me nobody is available I'm going to look for a different company. Every time they need to adjust their server and they don't test - they ask me to have friends that use different provider to test
If all you want are headaches, then this company will deliver that. VOIPO does not care about customer service. The customer service agents are rude and will lie to you, just to get you off the phone. They will always state that the problem is yours and then fix the problem later on, doing the work on their end. I have read that Timothy Dick (the owner), cares about the customers, but this is not reflected at all in the attitude of the customer service department. Not so surprisingly, the price that they advertise is not the price that you will pay. The absolute minimum with a 2 year contract, paying the whole amount in advance, is $7.71/ month. They also do not have the same high rating among they reviews as the other companies which actually charge less per month. It also appears that being honest with customers is not very important. If you do get their service and need to transfer to another company, be aware of the problems and difficulty your will have. VOIPO has kept customer phone numbers and forced the customer to pay for another month before they were willing to transfer the number. The claim it is part of their fine print.