Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
Improcom vs RingCentral
Compare Improcom vs RingCentral. Find out whether Improcom or RingCentral is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and RingCentral and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 135 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
RingCentral delivers top-of-the-line cloud-based phone systems and solutions for businesses. Trusted by more than 300,000 businesses worldwide (including recognized brands such as BMW, Twitter, and Guess) RingCentral is committed to eliminating...
- Headquater Country:
- Founder Year: 1996
- Website: ringcentral.com
- Headquater Country: United States
- Founder Year: 2003
- Basic - $99.99
- RingCentral Enterprise - $44.99
- RingCentral Premium - $34.99
- RingCentral Standard - $24.99
Users Average Rating
Recent User Reviews
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
I signed up with Ring Central under a year ago. In that time span, I've had four major outages with phone service and calling for technical support has been awful! They use language lay people can't understand, are terrible with follow-up and then continue to try and "fix" the problem after the issue is resolved. An average phone call to tech support takes me 1-2 hours and I am often incredibly frustrated by their lack of ability to clarify or explain the questions they ask. Most recently, they lost my case file and didn't record any notes and I've had to start over from scratch. I have to assign stars so I've given them one because at least they have an app I can put on my cell phone to use when I'm out of office. If you're a small business, sole proprietorship, or non-profit organization without any technical support, DO NOT USE THIS COMPANY. They are impossible to work with!
We bought service from Ring Central and thought it would save money by merging the phones and webinar. It did connect both but the lines turned into horrible. The voice quality was not clear. When I complained about the issue they just ignored. My phone number was added into their voicemail list. Looking for some other company as RingCentral completely disappointed me.