Improcom vs VoiceStick

Compare Improcom vs VoiceStick. Find out whether Improcom or VoiceStick is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and VoiceStick and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 21 Reviews
  • 0 Reviews
4.95
0

Overview:

Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...

The VoiceStick home phone adapter (GrandStream Handy-Tone 286) is the most convenient way to access your VoiceStick service. Not only will you save money with a low cost calling plans, you can also use all the features of your...

Provider Info

  • Website:
  • Headquater Country:
  • Founder Year: 1996
  • Website:
  • Headquater Country:
  • Founder Year: 2003

Plans Available*

  • N/A
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Users Average Rating

Recent User Reviews

IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.

u920217 June 17th, 2013

I am a photographer and need to make a lot of international calls to either overseas clients or to the locations where the weddings takes place, as well as the clients all over the US. I was looking for a stable telephone service with the good quality calls and an easy to reach tech support in a case of emergency. I stumbled upon Improcom's website on Google while searching for Voip service providers. The sales department was very thorough about the services and their equipment and prices. The sign up process was fast, and after couple of days I have got the phones and was ready to roll. I have never used the VOIP before and to my surprise the quality of sound was great and still is until today. The price is reasonable and so far I am a happy customer.

Tsiganka June 4th, 2013

Where do I start? The worst is that they have a bug in their billing code. It records 911 calls as international calls which aren't included in most of their packages. A call to 911 generates a negative balance preventing subsequent calls including another 911 emergency call. One has to add the minimum of $10, above and beyond the monthly charge to reinstate service or wait call customer service and argue your case. The balance of the $10 is stuck in Voicestick coffers in case you need to make an international call or god forbid another 911 call. They won’t take it off your next bill. Customer support is minimal with only business hours (8-5) access, poorly trained people and a desire to close tickets that greatly exceeds their willingness to help customers. User features are minimal at best despite continuing promises to add features. There isn’t any “call busy” or “no answer” rollover which makes their “business service” useless for most organizations needing multiple incoming lines. If you are looking for fast track features, Voicestick is a Yugo when most people are looking for a Cadillac. Many services give tours of their online interface for prospective customers; Voicestick has to be too embarrassed to offer a tour… Call quality is fair on their best day, unusable on some days. Finally, there are the outages including the THREE day one caused by server failure. For an operation as big as they claim to be to not have back up systems is inexcusable.

Anonymous January 4th, 2008

These guys seem to offer a good quality VOIP service for the price!

Anonymous October 9th, 2007
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

Recent Reviews

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1
magicJack

I purchased this product to be able to send to my husband who is stationed in South Korea so he could have access to call the US. It so happened he...

June 15th, 2018 - akrmirez
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1
CenturyLink

While waiting for my two year contract to be finished, I moved to an area with free Internet. Yeah Google! I had to change my address for billing...

June 15th, 2018 - Matahere2013

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