Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
Improcom vs Revo Premium
Compare Improcom vs Revo Premium. Find out whether Improcom or Revo Premium is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and Revo Premium and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 0 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
February 2010 update: We were unable to find a working website for Revo Premium. The provider is probably out of business.
- Headquater Country:
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2004
Users Average Rating
Recent User Reviews
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
Got stuck with Teleblend after Sunrocket went down, and finally got around to switching carriers. I called around to a few different companies, until I got on the line with a nice young person at Revophone.com They seemed to have a lot of useful features (most of which I won't use) and the salespeople were pretty helpful and they claimed to be able to transfer my old number over from sunrocket so I signed up. They make you take a Linksys telephone adapter and there is an activation fee for that along with shipping charge - I would have liked to have used my Sunrocket gizmo, but they said that I would need to reprogram it and that is a little more than I can handle right now. I guess it looks nicer than the old sunrocket device anyway. Just like Sunrocket it was easy to install and I had it setup and working within about 10 minutes. I didn't really have any issues at all until about the 3rd day when I was on a long distance call to my friend in Ohio. We were talking and then all of a sudden I could hear her, but she couldn't hear me. So I called support and was shocked by how easy it was to get an intelligent, tech support person on the phone! Turns out I have a particular router that needs a tweak to work with the service. It's done and my service has been great since then. In fact, I'm writing this review on advice from Luke in support as a way to give THANKS to all of the people at Revo that helped me. I am very happy with the service and will refer my friends!