Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...
Improcom vs Star2Star Communications
Compare Improcom vs Star2Star Communications. Find out whether Improcom or Star2Star Communications is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and Star2Star Communications and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 5 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
Founded in 2006, Star2Star provides cloud-based VoIP services to businesses of all sizes. Their flexible and scalable solutions grow with businesses and help them save costs through flexible pricing, multiple hardware options, and more. In fact,...
- Headquater Country:
- Founder Year: 1996
- Website: star2star.com
- Headquater Country: United States
- Founder Year: 2006
- Basic UC Bundle - N/A
- Premium UC Bundle - N/A
- Professional UC Bundle - N/A
- Starter UC Bundle - $10.99
Users Average Rating
Recent User Reviews
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
We were using Star2Star for our businesses phone system and we decided to upgrade to a more modern system (using soft/hard phones). When the system was installed there was nothing bu problems. Everything from trying to transfer calls to other phones all the way to customers not being able to hear us. We were told by Star2Star that they would work with us to help fix the system...that was a lie. Call after call, we were never able to speak with someone who could help us. It was always the same answer, "we will get back with you...". We as a company talk to our customers daily. With a phone system causing an inconvenience to our customers, we needed something to be done immediately. We then tried to speak with the "higher ups" hoping they would be able to fix the problems that we were having.They expected us to use there tech team who had no idea what was happening and would not help us. We had the system installed a few weeks before we told them to take it back and that we would no longer be using it. If you are thinking of trying Star2Star, BEWARE! You will regret your the experience.
Been with s2s for over 2 years now and have had no problems. The software and features are all up-to-date, and the customer service has been great.