Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
Improcom vs magicJack for BUSINESS
Compare Improcom vs magicJack for BUSINESS. Find out whether Improcom or magicJack for BUSINESS is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and magicJack for BUSINESS and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 21 Reviews
- 3 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
magicJack for Business brings affordable and reliable VoIP phone solutions to startups and small businesses. Their solutions come with all the features growing businesses need to get the job done but at a fraction of the cost when compared to...
- Headquater Country:
- Founder Year: 1996
- Website: magicjackforbusiness.com
- Headquater Country: United States
- Founder Year: 2007
- Home & Office - $14.99
- Premium - $24.99
Users Average Rating
Recent User Reviews
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
I am a photographer and need to make a lot of international calls to either overseas clients or to the locations where the weddings takes place, as well as the clients all over the US. I was looking for a stable telephone service with the good quality calls and an easy to reach tech support in a case of emergency. I stumbled upon Improcom's website on Google while searching for Voip service providers. The sales department was very thorough about the services and their equipment and prices. The sign up process was fast, and after couple of days I have got the phones and was ready to roll. I have never used the VOIP before and to my surprise the quality of sound was great and still is until today. The price is reasonable and so far I am a happy customer.
I have been a MagicJack user for my home phone for many years. I changed from the big phone company ($70+/month) to MagicJack for Business a few months ago. The porting process took a bit longer than expected, however the service is excellent. I have had ZERO issues, the call quality is great as I cannot tell any difference. They even sent me a nice desk phone to use which adds so much more than my previous land line phone. I purchased from another source a headset to use with the phone, works great. I like the music on hold with a message telling my client I'll be with them shortly, makes my small business seem much larger to clients when I have to place them on hold. I have yet to try the app so I cannot comment on that as of this time. If you have high speed internet then this should work great for you. Highly recommend.
I have so many issues with the incompetent customer services team for business. We are a small business and experiences a drop line, poor quality of voice and lack of customer services. The majority of their customer service people don't have adequate training and don't know how to address and resolve the issues properly. We had called numerous times to address above matters but it didn't get fixed on timely matter and the manager of customer service, Veil, disconnected our service without any proper notifications at all and I asked her if do you have any protocol and procedures in black and white that you could cancellation right away without any proper notification about it. She could not find one. My suggestion to all of small business owners, don't even bother to have this as your telephone service. I know they are cheap but if you compare with the quality of customer service and products that the company offers you will give headaches and problems in future. I do believe you don't need to spend /waste your time with the unreliable service. Plus on top of it, they dont refund my account. TERRIBLE SERVICE AND HORRIFIC CUSTOMER SERVICE!