In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Improcom vs iTalkBB
Compare Improcom vs iTalkBB. Find out whether Improcom or iTalkBB is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and iTalkBB and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 24 Reviews
Overview:
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
iTalkBB is a popular home phone service provider for VoIP phone calls between the United States and Canada and China, Hong Kong, and Taiwan.
Provider Info
- Website:
- Headquarters Country:
- Founder Year: 1996
- Website: www.italkbb.com/
- Headquarters Country: Ontario
- Founder Year: 2004
Plans Available*
- N/A
- N/A
Users Average Rating
Recent User Reviews
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
The staff member is extremely helpful. They provide friendly and informative service and resolve my problem with patient. The TV service is really valuable. I can see my favorite TV show there. Highly Recommended~! I will definitely visit the store again if I have any other questions!
We have been with iTalkBB for nearly 10 years. We spend our precious time to write a review because it is so bad!! If there is an option for us to leave NEGATIVE stars, we would. Also, we don't like to write reviews. In this case, we have to because iTalkBB is so bad. Not only the above criteria was poor. Although the customer service support people sound soft and sweet and always agree to resolve, but shocking ineffective. They lied all the time. They said they called us back but our phone didn't even have a miss call!! We have had problem with the phone and can not receive nor call out for over 8 months!! They always gave us different reason why and asked us try different ways. We tried so many times all different ways to resolve. After 8 months, finally we thought find a way to resolve the problem. After it is resolved, we realised the phone line was offline!!! It is not our call forwarding issue, nor the headset issue. Mainly their phone line is OFFLINE and DROPPED all the time. iTALKBB is pretty much a SCAMMER!! The only thing they know is to charge you. if you missed a payment for a few days, they cut off your line. We used iTalk BB for business, we have been putting up so we don't change the phone number. But now we can't tolerate anymore. We never come across any company in the entire world that is bad or near bad than that. PLEASE DON'T SIGN UP ITALKBB.