Customers want and expect exceptional services from every brand interaction. This is why today’s contact centers are helping businesses across the world deliver excellent customer experiences to...
Improcom vs iTalkBB
Compare Improcom vs iTalkBB. Find out whether Improcom or iTalkBB is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and iTalkBB and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 12 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
iTalkBB is a popular home phone service provider for VoIP phone calls between the United States and Canada and China, Hong Kong, and Taiwan.
- Headquater Country:
- Founder Year: 1996
- Website: www.italkbb.com/
- Headquater Country: Ontario
- Founder Year: 2004
Users Average Rating
Recent User Reviews
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
iTalkBB should feel honored to received one star! Because they deserve zero star!! I have been in the US for more than 17 years. I have to say iTalkBB has been the worst companies I have ever dealt with. They gave you the warmest welcome when you sign up. But you will expect the most greedy goodbye experiences when you cancel. I transferred my number to Verizon in 4/18 2017, and thought italkbb service will be automatic be canceled. However, just want to confirm, I called iTalkBB in 4/20 to confirm. They tried every methods letting me to stay with their services. After they realized I will definitely go, they changed. I insist that don't charge me any more. They agreed. Two months later, I found they charged my credit card for $29.97 for the service of 4/20 - 5/19. I called them, they said you called at the first day of the billing cycle, we have to charge the whole month!. I said my number was already transferred to Verizon in 4/18, how did you provide the service for me for 4/20-5/19? they refuse to refund!! To all who want to sign up iTalkbb: Please, not only their service are really bad!! but also you have much much better options: Use Skype to do international phone call!! For international calling to landline or cell phone in China from your cell phone in the US, 400 minutes/$2.99, 1000 minutes/$4.99. Very convenient, and crystal clear!! For all iTalkBB users, dump this company, and run away as soon as you can to same 90% of your international call of Talkbb, and get much better signals and much better services in Skype!!
If less than Zero rating were possible, I would give such a rating! This is the worst company I have ever worked with. I used their iTalkBB TV box so that my mother could watch Chinese programs. First, I had to pay $49.99/year for Renting the box, in addition to $10/mo for the phone service. I told them that I don't need the phone service, only the TV box for Chinese programs, then I was told that I would pay $15/mo if I don't use their phone service! Blood suckers! I had to keep the phone service even though the phone service has never been used. Fast forward, at the first day of the second year, I was charged another $49.99 for renting the TV box for the whole year. Within one month, I needed to cancel the TV service, since my mother had left for travel. I was told, not only do I need to pay another month of phone service which has never been used, but I won't get any refund of the $49.99 charge for the whole year, even though, I had only used it for less than a month. Additionally, I need to return the box to them within 15 days, or I'll be charged $75! This company is all about finding ways to charge you more fees, rather than providing good customer service, and a good customer experience. I will never, ever, do business with this company again, nor will I ever recommend this company to anyone I know. Avoid this company like the plague.