Communication has undergone some major changes within the past century and even more so within the past few decades. The definition of the word "communication" seems to be more of a fluid term than...
Improcom vs iTalkBB
Compare Improcom vs iTalkBB. Find out whether Improcom or iTalkBB is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and iTalkBB and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 15 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
iTalkBB is a popular home phone service provider for VoIP phone calls between the United States and Canada and China, Hong Kong, and Taiwan.
- Headquater Country:
- Founder Year: 1996
- Website: www.italkbb.com/
- Headquater Country: Ontario
- Founder Year: 2004
Users Average Rating
Recent User Reviews
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
Friendly reminder: if you cancel their phone service and need to return the device, you must remember to bring their cat 5 one dollar cable back as well. That's right, not only the box, the AC adapter, but also the network cable! Otherwise, they will charge you $5 for that cable. It doesn't matter you have used their service for 10+ years (that cable they originally supplied may break already); or the cable may get lost. 10 years, who knows! anything can happen! Besides, who will remember to bring that cable, no other companies ask that! Is it a way how this nickel and dime company makes money? Because lots of people may just end up paying and save a second trip!
I've used ItalkBB TV+phone for almost 10 yrs. I paid for $180/yr. The phone line is useless, but if you only want Chinese TV, it's same price. Recently I bought a TV box for $130 on Amazon. it comes with all Chinese channels plus English channels, much more than ItalkBB TV provided. I only need to pay once, no more monthly pay like italkBB TV. So I called to cancel my italkBB service. They stop service immediately although I have paid for the whole month. I was also requested to return the equipment with cables on my own shipping cost. So don't believe they say "free box with free shipping". This business is so cheap and stupid. They ask you return the junk equipment just to give you hard time, so you will never be back to them in the future.