If you want to build trust with small businesses, it’s important that you have a professional email address that uses your domain name. Scams are becoming increasingly more troublesome, which is why...
Improcom vs CenturyLink
Compare Improcom vs CenturyLink. Find out whether Improcom or CenturyLink is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Improcom and CenturyLink and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 22 Reviews
- 25 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. They can provide customers with solutions for internet, business phone, residential phone, and TV...
- Headquater Country:
- Founder Year: 1996
- Website: centurylink.com
- Headquater Country: United States
- Founder Year: 1981
Users Average Rating
Recent User Reviews
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.
It can get worse than Comcast/Xfinity & CenturyLink is it. Their modem drops signal MULTIPLE MULTIPLE times every day. "Customer service" mocks you & then "accidentally" disconnects you. Smoke signals are more effective than this worthless company's service.
When its worked, its been fine, and was the only option for a while. However, talking to customer service is annoying...they do not understand the idea that their company's errors cause major inconveniences that go beyond the dollar amount of the service. On multiple occasions in the past year was my wife's work at home jeopardized because of the inability to correctly provide service. I had to escalate to management, who did nothing, and finally to corporate, who agreed with me and FINALLY fixed the problem. This is a company who refuses to accept accountability and responsibility.