Organizations seeking new approaches and solutions to grow their businesses and enhance employee experiences while cutting costs and delivering value to their customers should engage in collaborative...
IDT Global vs VoIPLy
Compare IDT Global vs VoIPLy. Find out whether IDT Global or VoIPLy is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of IDT Global and VoIPLy and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 1 Reviews
- 6 Reviews
A wholesale telecommunications company, IDT Global focuses on using communication to enhance the lives of people and businesses. The company has two main sectors: financial and telecommunications. Nested under their telecommunications branch are...
Based in Pittsburgh, Pennsylvania, VoIPLy is dedicated to providing simple and reliable phone solutions to businesses. Founded in 2012, VoIPLy was developed to address the changing communication needs of companies, especially for small to mid-...
- Business Pro - $15.00
- Faxing - N/A
Users Average Rating
Recent User Reviews
We started working with IDT in 2016. They tout serving over 32 billion minutes annually and 4 route divisions to choose from. The route divisions are irrelevant however, here I will explain why: The level of service/quality you *actually* receive depends on how greedy your Account Manager is, and the genie behind the curtain that changes up the routes to accommodate their desired margins. The end result of course is route instability and frequent calls to your support desk from angry customers reporting issues ranging from False Answer Service to calls not completing to legitimate destinations and wondering why they are paying for Platinum service only to receive problems typically associated with Silver-grade routes. With IDT we'd literally pass weeks at a time without issues, and suddenly a range of issues with many different destinations arise at the same time. We submit the ticket and the issue would eventually be resolved, but only after waiting > 24 hours for a response. In the IDT Express portal you are able to select which routing division, but in the end IDT simply does not honor your selection, and will route your traffic over the routes they choose behind the scene. It's really a pointless set up they offer. Go with Tata, NTT or BT if your customers' satisfaction is paramount.
Run away! We have had nothing but trouble with VOIPLY since inception. We've had intermittent failures where calls won't get through and no voicemail has been recorded. We only found out because one of our patients told us that they had left numerous messages. We confirmed on their phone bill that they had called and spent time leaving messages for us, but none of these calls or voicemails made it through to our system. Repeated calls to VOIPLY customer service did not help. They tried to blame it on us. Finally, they randomly "changed the server" we were connected to which solved that problem. Now we have the problem where most of the time that we pick up the phone and dial out, the call won't go through. We have to try again. This is super annoying and massive time waster. VOIPLY still cannot fix this after numerous calls and emails to them. We are searching for reliable alternatives to this service. If you choose this company, your phone system may or may not function correctly, and you may very well NOT KNOW that it's not working! This is a recipe for disaster. SCARY!
my.voiply.com's database is not friendly to use, however, teach support was great helper. The help center in the my.voiply.com is good but the order of topic's helps are not logically easy to understand from step 1 to futher steps. There are some videos, but I wish if the service has a flowchart of overall how an incoming call goes thru the system with side by side pictures supporting the flowchart. Other, the online 1hr support is convinient but seeming not enough time to cover everything. Chat on screen is great help. I'm a new customer. I'm still not yet experiencing enough of all the good services of voiply, but I hope that I will expeerience more good of the service from voiply.com in the future. HL