As one of the best-selling VoIP devices, magicJack has allowed people to use their Internet connection to make both mobile and landline...
HyperDog Digital vs AVOXI
Compare HyperDog Digital vs AVOXI. Find out whether HyperDog Digital or AVOXI is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of HyperDog Digital and AVOXI and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 20 Reviews
- 2 Reviews
Hyperdog Digital offers residential and business VoIP plans to best accommodate your communication needs. For low monthly fees and unbeatable deals, Hyperdog Digital provides customers with a wide variety of plans.
Hyperdog has two basic...
Since 2001, AVOXI has specializing in delivering cloud communication solutions to international enterprises. They provide tailored plans to all businesses, and include enhanced services like virtual call center software, toll free numbers, call...
- Headquater Country:
- Founder Year: 1990
- Website: avoxi.com
- Headquater Country: United States
- Founder Year: 2001
- AVOXI Start & Grow Virtual Call Center Software - $15.00
- AVOXI Take Flight Virtual Call Center Software - $20.00
- AVOXI Without Limits Virtual Call Center Software - $40.00
Users Average Rating
Recent User Reviews
HyperDog Digital was my second internet phone company. I had had my first Internet phone company for more than four and half years before I switched to HyperDog. The experience I had with HyperDog was very disappointing. I got their router/adapter one week after I signed up on their website. I was with them for about one month before I finally decided to leave. I had had problems big and small since day one. Problems included 1. Their phone line could not detect my input after the line was connected. This meant I could not reach anyone after I called a company if their phone system requires an input from my keypad. I could not reach my previous phone company to stop their service after the phone line was ported. I could not check my voice mail. I could not do anything that required an input from my phone keypad. 2. My connection was cut off after only around 47 seconds every time for a period of time when I called my friends who were with a different internet phone company. In another case, my other friends who are with my old internet phone company could not reach me. 3. Their router/adapter could only be used as an adapter. My computers had problem accessing the internet when their router/adapter was used as a router. 4. Their caller ID only shows numbers but no names. Unless I memorized the numbers, or people left messages, otherwise I could not know who called me. 5. The message light would not blink when people did leave messages. This meant I needed to call their message center every time just to know if anyone had left messages. These were only some of the persistent technical problems I had with them. Some problems they did solve but came back. Their best tech person admitted to me that for some of the problems, they did not have the technology to solve them. I spent many hours everyday for the first almost two weeks with them to solve problems. I did not have any of the problems while I was with my previous internet phone company. I was able to use their router/adapter as a router with the same modem, router and computers. Technical problems were not the only problems I had with them. The waiting time to talk to their tech support and billing department was very very long. Ten, fifteen minutes wait was the norm. There were several times I had to wait for more than thirty minutes before I could talk to someone or had to hang up. I am normally a very patient person but even I reached my limit. This company is a very small Canadian company with a very small staff. The company’s name in Canada is Digital Voice(http://www.digitalvoice.ca/). I know at least one person who works at both the tech support and billing departments because I reached the same person when calling for different departments. Because this company is in a foreign country, my credit card company charged me a 3% foreign transaction fee for the amount they charged me. Their phone service also has very limited features. I missed the ‘block anonymous calls’ and ‘Do not Disturb’ features from my previous company. With the features that they do have, the caller ID does not show names and message light does not blink. In my opinion this company is not ready for the prime time. As a phone company, they can not provide the basic free of problems service to their customers. They don’t have enough staff to properly serve their customers. Their service features are very limited compared with other internet phone companies. I would not recommend them to anyone. p.s. The tech support manager promised to refund my shipping costs earlier because all the problems I was having. But when I actually decided to leave the company and asked for the refund, he ignored all my calls and emails. After a month of repeated contact with the company (I had to contact their sales to reach their administration), they finally agreed to refund my shipping but they refunded only the shipping from the company to my home but did not refund the shipping from my home back to them.
I just wanted to make sure I got out here and gave my kudos to HyperDog Digital! They have been great and have helped make our transition to VoIP a breeze. Their customer service is top notch and our call quality has been great! Keep up the good work!
Please do not waste your time! What should have been a simple number porting and forward turned into a total nightmare. We started an order in April, in July, we had to fight with them to cancel because they never delivered any service. After the first 4wks, _WE_ finally had to ask for an update, because there is zero communication. Days later they finally tell us they can't even find the paperwork, so, we forwarded them the original email. We started the wait all over again from square one. Another 4wks of radio silence. We chase them again, more delayed response, more excuses. Reach out to the sales rep and he tells me the order is actually completed - which It was obviously not. Even their own online account portal showed no change. Confronted the sales and account reps again, 36hrs later and not a peep. All of these many weeks we faithfully paid the bill. They finally admit, they can see now (months later) why the order got lost - because they entered it wrong into Salesforce - TWICE. After the terrible communication, no action and 4 months of no service, I request them to just cancel the order and refund us. Silence again. We finally follow-up with them - just to get the cancellation completed and they try stalling on that, and instead offer us a 3mth credit, if we will not cancel. So, final icing on the cake - they couldn't even do the right thing and refund for the months of services they never delivered. The pièce de résistance, now they are trying to get my reviews blocked, because they would rather spend more time trying to covering up their bad service, rather than fix it.
SNS Professional scammed me by sending a bogus virus message with a number attached to it. They won’t refund my money so I contacted Avoxi for assistance as the number they used is provided by them. Avoxi straight-up refused to help me. Seems like they are covering up a Scam.