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Hello Highway vs Improcom
Compare Hello Highway vs Improcom. Find out whether Hello Highway or Improcom is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Hello Highway and Improcom and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 4 Reviews
- 22 Reviews
Since 1996, Improcom has become a leader in telecommunications and VoIP service with exceptional value, reliability, excellent features, and dedicated support. Improcom understands that businesses need to evolve and keep up with today’s fast-...
- Headquater Country:
- Founder Year: 2004
- Headquater Country:
- Founder Year: 1996
Users Average Rating
Recent User Reviews
Up until recently I was using long distance cards purchased at the local drugstore. The problem with these cards is that you never get the minutes you think you are paying for. Calling within our state to another area code costs 3 times more than I thought it would. Plus minutes sometimes mysteriously disappeared for no apparent reason. With Hello Highway you get exactly what you pay for and you no longer have to enter multiple digit phone numbers and pass codes. I simple dial a local phone number and dial the person I'm calling. It even allows for speed-dialing. Hello Highway makes it simple and I highly recommend them to anyone.
I use Hello Highway's service regularly and it is a great value!
The customer service department is the worst. If you have a problem with your service good luck. We are a company who is hitting their busy time of the year and therefore we need more extensions to be active. I called on a Monday morning to have 2 extensions activated so our customers could call and we could make sales. I was told to email support and I was assured it would be taken care of that day. Well Monday passed, Tuesday passed and still nothing. Despite my follow up email on Tuesday. Into Wednesday, I called and explained it is very important we get these extensions active and could they just put me on hold and do it. They claimed they didn't get ANY of my emails. Keep in mind I emailed them from multiple accounts and from THEIR contact forms. I emailed AGAIN from the same accounts and on SUPPORT forms on their website. And surprise surprise it's the end of the day on Wednesday and nothing. Customer service is a joke. They do not care and now my company has gone almost the whole week without extensions we need.
IMPROCOM provides great and reliable service with perfect sound quality, price and customer service was very helpful. The technical support service was outstanding, they helped me with everything which I asked very quickly. I highly appreciate all the help, which was given to myself. The equipment system was great. Everything was heard very clearly throughout the call. The call did not drop even once, which is greatly appreciated, since these services have a tendency of doing that sometimes. I would be honored to give people referrals of you company. Thank you so much for all you help.