In its infancy, there were only a few providers and household names in the Voice over Internet Protocol (VoIP) industry. VoIP was introduced in 1995 with a company called VocalTec and their product...
Grasshopper vs Ooma Telo
Compare Grasshopper vs Ooma Telo. Find out whether Grasshopper or Ooma Telo is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Grasshopper and Ooma Telo and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 3 Reviews
- 200 Reviews
Overview:
Grasshopper offers a virtual PBX phone system for entrepreneurs looking for an alternative to a traditional phone line. Grasshopper offers the advanced features and capabilities of an expensive business phone line for an entrepreneurs’ budget. It...
An award-winning provider of business and residential VoIP services, Ooma aims to deliver an exceptional calling experience with its cloud-based smart telephony system that surpasses ordinary phone service. At the heart of Ooma’s effort to...
Provider Info
- Website: https://grasshopper.com/
- Headquarters Country:
- Founder Year: 2003
- Website: ooma.com
- Headquarters Country: United States
- Founder Year: 2005
Plans Available*
- Solo - $26.00
- Ooma Home Phone Basic Service - $0.00
- Ooma Home Phone Premier Service - $0.00
- Ooma International World Plan - $17.99
- Small Business Full-Featured Phone System - $19.95
Users Average Rating
Recent User Reviews
Do not use this company - the company does not disclose all fees, auto renews with no email or reminder, will not refund money for yearly subscription after 30 days. Deceptive and does not show renewal date in your account anywhere. When I asked for the renewal communication they claim they sent, it has not been provided it. When I asked why the renewal terms and date are not posted in my account dashboard, subject was changed. When I asked for a refund, they said they can not refund the $437 they charged me for the year (not the $320 advertised on the solo package with no mention of fees, taxes, and other charges totaling an additional $117). So far they have not made this right. I will be reporting to my state attorney general, BBB, and everywhere I can.
Grasshopper has been a godsend for our small business. We are just 4 people, and it's an amazing phone system for our needs. Price point can't be beat, and the features and reliability is great.
I went over to Ooma's "basic" service In January of 2020. While generally pleased with their service, I recently decided to change over to Unbquiti's "Talk" VOIP. When I joined Ooma, porting to them was accomplished in under 24 hours. Porting out has been a nightmare. As per FCC's website: How long does the porting process last? FCC rules require simple ports, which generally do not involve more than one line or more complex adjustments to telephone switching equipment, to be processed in one business day. You may be able to use your phone within a few hours for changes among wireless service providers. However, porting from wireline to wireless service may still take a few days. It's been two weeks. Today (Oct 26) their offshore "support" told me they rejected the porting request on Oct. 23 (eleven days after the request) because the new provider made multiple requests on the same day. Bull, and they admitted to taking eleven days to make the rejection. I told them I was confirming that the porting request was legitimate but she said they would not accept that, as all the requests must come from the new provider. Like other reviewers, Ooma is OK until you have an issue. I've filed an FCC online complaint, but it looks like I need to start from scratch. Beware.
This is a great little drive that has saved me a time of money over the years. You can use it with or without a phone you can use the app. I have saved thousands over the years and yes some employers still require you to have a landline and this fits that need perfect.